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Thread ID: 120436	2011-09-08 11:23:00	Computer Repairs and CGA	Jon (16540)	Press F1

Post ID	Timestamp	Content	User
1229776	2011-09-08 11:23:00	Hi Purchased a laptop 3 years ago which now requires substaintial repairs. Retailer has agreed to repairs after lodging disputes claim but prior to this they have attempted to ignore their responsiblity under CGA. May have the option to reject the laptop because laptop has been repaired before and now require over $1,000 worth of repairs for the following parts; LCD panel, HDD, DVD Drive, heatsink and labour. The question I have for techie out there is would these repairs be considered substantial as nowdays parts are easy to remove and replace. Under CGA S21 If failure is of a substantial character, I may have the option to reject the laptop. Thanks Jon	Jon (16540)
1229777	2011-09-08 12:18:00	What happened to it for all that damage? IMO, HDD and DVD drive, easy to replace, although a few hours labour involved if re-installing OS etc. LCD panel (maybe $350 upwards depending on make) not so easy, I've done a few Acer laptops, takes about 30 mins. Heatsink is just about a full strip down in some instances. To be honest, over $1000 probably isnt to far off the mark. I would call it substantial and personally, if it wasnt an insurance claim, I would recommend to my client to put that money towards a new system (especially if the old one was running Vista). If it didnt require a near full strip down, then I probably wouldnt consider it substantial. Just my personal opinion and would be interesting to hear what others think. Good luck.	Iantech (16386)
1229778	2011-09-08 12:59:00	I'm also curious as to how all those parts got damaged at the same time. Especially the heatsink. I mean what can go wrong with them unless you mean the fan? As iantech said $1000 would right at retail prices for those parts plus labour. As an example I priced a replacement LCD for a toshiba the other day at $850! What is the make / model of your laptop?	CYaBro (73)
1229779	2011-09-08 20:53:00	Hi Purchased a laptop 3 years ago which now requires substaintial repairs. Retailer has agreed to repairs after lodging disputes claim but prior to this they have attempted to ignore their responsiblity under CGA. laptop has been repaired before and now require over $1,000 worth of repairs This is where I disagree with the CGA> You bought some rubbish obviously, then it had to be fixed. Now it's totally trashed and I bet 2 yrs past it's original warranty and now you expect this guy to almost rebuild the thing. You can buy a decent new one for less than that. Put it in the bin and move on. And if you think parts are easy to replace, you try fixing it. Desktops - yes. laptops are a fiddly pain in the ass.	pctek (84)
1229780	2011-09-08 20:57:00	Agree with PCTek, unfortunately the CGA allows consumers to abuse their rights at times. And for that number and type of parts to become damaged at once sounds like the laptop has been treated badly. If you hit it with a hammer you might not break that many bits...	inphinity (7274)
1229781	2011-09-08 21:26:00	laptop PCs are the only thing I take an extended warranty out on as I seen so many die after about 2 years with hard disks or LCD panels dying..	paulw (1826)
1229782	2011-09-08 21:39:00	I feel sorry for the retailer. He made b8gger all profit, now has to foot the bill for repairs The retailer cannot claim back off the importer/distributer for out of warranty repairs The purchaser MUST take some responsibilty after 3 years. Notebooks just arnt as reliable as PC's . They get a hard life .	1101 (13337)
1229783	2011-09-08 22:25:00	Have to totally agree with the other comments here. looks like it's a laptop that's had is usage over 3 years, and now you simply want a new / better one and trying to rip of the retailer. Are these substantial repairs ??? Not really. Going by your own comment would these repairs be considered substantial as nowdays parts are easy to remove and replace Shot your self in the foot there :) Lets work through the parts:LCD panel, HDD, DVD Drive, heatsink and labour. Labour -- Self explanatory, cost of the time to replace parts with a stock install of the OS as it would have been when purchased originally, all other updates service packs, programs and data would have to be put back by yourself. DVD Drive --- Unscrew one to two screws, pull out drive slide new one back in replace screws -- Done HDD -- Similar as DVD drive - Unscrew one to two screws, remove cover pull out drive slide new one back in replace screws/ cover -- Done Heatsink ----- Almost impossible to fail - they are made of metal, with machined fins and pipes - if one were to break it would be through rough usage, it would more than likely be a cooling fan if anything, once again though, could be worn out through dust and crap with normal use over 3 years and lack of cleaning by the owner. Depending on the make and model of laptop depends on how fast it is to get to, once accessed - easy to replace. LCD - these can be tricky - whats actually wrong with it ? -- I have seen many laptop LCD's fail, and when the repairers/ manufactures look close you can actually see where they have been dropped, banged or mistreated - these actions are not covered under any warranty or the CGA. In 3 years it will have had its share of bangs and bumps -- but to replace the screen - not that hard. Basically apart from the motherboard, KB, Battery and case it would then be a new Laptop -- just a 3 year out of date one and the CGA doesn't say they have to give you a modern one esp since this one can be repaired. "If" it couldn't be repaired then that would be different - but it can.	wainuitech (129)
1229784	2011-09-08 23:33:00	Heatsink ----- Almost impossible to fail - r. Depending on the make and model of laptop depends on how fast it is to get to, once accessed - easy to replace. LCD - these can be tricky - whats actually wrong with it ? -- I have seen many laptop LCD's fail, and when the repairers/ manufactures look close you can actually see where they have been dropped, banged or mistreated - these actions are not covered under any warranty or the CGA. In 3 years it will have had its share of bangs and bumps -- but to replace the screen - not that hard. Basically apart from the motherboard, KB, Battery and case it would then be a new Laptop -- just a 3 year out of date one and the CGA doesn't say they have to give you a modern one esp since this one can be repaired. "If" it couldn't be repaired then that would be different - but it can. Heatsink - no - fan? More likely. Once accessed easy to replace yes. Accessing it, depends but most laptops are a pain to dismantle. It's time consuming.	pctek (84)
1229785	2011-09-09 00:43:00	Heatsink - no - fan? More likely. Once accessed easy to replace yes. Accessing it, depends but most laptops are a pain to dismantle. It's time consuming. Thats what I said :) it would more than likely be a cooling fan if anything As for replacement, also said Depending on the make and model of laptop depends on how fast it is to get to, once accessed - easy to replace. Had one a few weeks back, was real easy - undone about 8 - 12 screws on the bottom, off came the cover, and there was everything, could have gotten the cooling assembly out in a matter of minutes. Not are all that easy though. :D	wainuitech (129)
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