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Thread ID: 121080	2011-10-11 00:12:00	RAM High Usage	pepper2 (8629)	Press F1

Post ID	Timestamp	Content	User
1236715	2011-10-11 00:12:00	I have a recent problem of the available memory decreasing to zero or near zero. My computer is an Acer AX3950 Windows 7, Intel Core I3, 4GB Ram, 1TB HDD. Symptoms are: Slow loading of programmes (and I mean slow!) IE fading out when running, etc. I have checked the Resource monitor and it shows Physical Memory 4023, Cached 2263, Available 2199, Free 0 (or 1, 2 or 3MB) I have run Norton Full scan in Safe mode and 5 problems were identified and fixed. My only recent changes to my computer programes was the installation of .net Framework4 and Wordpress and the associated programmes. I had a problem with an error message which was solved by Speedy Gonzales about 2 days ago. Thank you in anticipation of a suggested resolution. Here is a copy of the HIJACK Log file Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 12:54:06 p.m., on 11/10/2011 Platform: Windows 7 (WinNT 6.00.3504) MSIE: Internet Explorer v8.00 (8.00.7600.16839) Boot mode: Normal Running processes: C:\Program Files (x86)\EgisTec MyWinLocker\x86\mwlDaemon.exe C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe C:\Program Files (x86)\GFI\GFI Backup 2009 - Home Edition\GFIAgent.exe C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe C:\Program Files (x86)\Acer\Hotkey Utility\HotkeyUtility.exe C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe C:\Program Files (x86)\Norton 360\Engine\5.1.0.29\ccSvcHst.exe C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = homepage.acer.com R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = homepage.acer.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = homepage.acer.com R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = F2 - REG:system.ini: UserInit=userinit.exe O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: Canon Easy-WebPrint EX BHO - {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\5.1.0.29\coIEPlg.dll O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\5.1.0.29\IPS\IPSBHO.DLL O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\s wg.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\5.1.0.29\coIEPlg.dll O3 - Toolbar: Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll O4 - HKLM\..\Run: [SuiteTray] "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe" O4 - HKLM\..\Run: [EgisUpdate] "C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe" -d O4 - HKLM\..\Run: [EgisTecPMMUpdate] "C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe" O4 - HKLM\..\Run: [Hotkey Utility] C:\Program Files (x86)\Acer\Hotkey Utility\HotkeyUtility.exe O4 - HKLM\..\Run: [MDS_Menu] "C:\Program Files (x86)\Acer Arcade Deluxe\MediaShow Espresso\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Acer Arcade Deluxe\MediaShow Espresso" UpdateWithCreateOnce "Software\CyberLink\MediaShow Espresso\5.6" O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe" O4 - HKCU\..\Run: [GFI Backup 2009 - Home Edition] "C:\PROGRA~2\GFI\GFIBAC~1\GFIAgent.exe" O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE') O4 - Global Startup: Microsoft Office.lnk = C:\Program Files (x86)\Microsoft Office\Office\OSA9.EXE O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461 B1589E8B4FB7.dll/cmsidewiki.html O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll O17 - HKLM\System\CCS\Services\Tcpip\..\{6D5EF0F4-8716-4005-9421-95BC6F95CF28}: NameServer = 203.97.78.43,203.97.78.44 O17 - HKLM\System\CS1\Services\Tcpip\..\{6D5EF0F4-8716-4005-9421-95BC6F95CF28}: NameServer = 203.97.78.43,203.97.78.44 O17 - HKLM\System\CS2\Services\Tcpip\..\{6D5EF0F4-8716-4005-9421-95BC6F95CF28}: NameServer = 203.97.78.43,203.97.78.44 O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: Apache2.2 - Unknown owner - (no file) O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing) O23 - Service: GFI Backup 2009 - Home Edition Attendant Service (GFIBckHAtt) - GFI Software Ltd. - C:\PROGRA~2\GFI\GFIBAC~1\GFIHInst.exe O23 - Service: GFI Backup 2009 - Home Edition Scheduler Service (GFIBckHSched) - GFI Software Ltd. - C:\PROGRA~2\GFI\GFIBAC~1\GFIHSC~1.EXE O23 - Service: GRegService (Greg_Service) - Acer Incorporated - C:\Program Files (x86)\Acer\Registration\GregHSRW.exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: Canon Inkjet Printer/Scanner/Fax Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: Process Monitor (LVPrcS64) - Logitech Inc. - C:\Program Files\Common Files\Logishrd\LVMVFM\LVPrcSrv.exe O23 - Service: Logitech Process Monitor (LVPrcSrv) - Unknown owner - c:\program files (x86)\common files\logitech\lvmvfm\LVPrcSrv.exe (file missing) O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: MyWinLocker Service (MWLService) - Egis Technology Inc. - C:\Program Files (x86)\EgisTec MyWinLocker\x86\MWLService.exe O23 - Service: MySQL - Unknown owner - C:\Program.exe (file missing) O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files (x86)\Norton 360\Engine\5.1.0.29\ccSvcHst.exe O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing) O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\Cyberlink\Shared files\RichVideo.exe O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing) O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: Updater Service - Acer Group - C:\Program Files\Acer\Acer Updater\UpdaterService.exe O23 - Service: USBS3S4Detection - Unknown owner - C:\OEM\USBDECTION\USBS3S4Detection.exe O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing) O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing) O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) -- End of file - 11445 bytes	pepper2 (8629)
1236716	2011-10-11 00:19:00	Get rid of Nortons. Win7's firewall is good enough O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" O4 - Global Startup: Microsoft Office.lnk = C:\Program Files (x86)\Microsoft Office\Office\OSA9.EXE If you've uninstalled these, tick these O23 - Service: Apache2.2 - Unknown owner - (no file) O23 - Service: MySQL - Unknown owner - C:\Program.exe (file missing) Is it 32 or 64 bit?	Speedy Gonzales (78)
1236717	2011-10-11 00:46:00	Thanks Speedy 64 bit How do I remove the items you nominated?	pepper2 (8629)
1236718	2011-10-11 00:54:00	run Hijack again, tick those entries and tell it to remove them. Oh and get rid of Norton it's rubbish and get either Microsoft security essentials (free) or Nod32 (not free)	gary67 (56)
1236719	2011-10-11 00:57:00	yea - but what about all the "Unknown owner - file missing" entries ....something gone wrong there	bevy121 (117)
1236720	2011-10-11 01:03:00	Thanks Folks I have followed Gary67 and Speedy's suggestions and the resource memory ratios have changed with free memory now being 2472. Nortons came with the computer and is near the end of the 12 month free period. I used to use MS Security Essentials on my old computer and it proved to be satisfactory. So I will revert to MS Security Essentials. Thanks again for such prompt advice - it is appreciated.	pepper2 (8629)
1236721	2011-10-11 01:17:00	norton's can be a memory hog	GameJunkie (72)
1236722	2011-10-11 03:22:00	It's the available memory figure that matters more than the free memory one. Windows 7 tends to reserve a large amount of memory but releases it as needed, it gives the illusion that more is used than actually is. Seems like you may have sorted it anyway, if not try a good malware scan and cleanout unwanted files and programs.	dugimodo (138)
1236723	2011-10-11 08:38:00	norton's can be a memory hog Complete dog you mean.	mikebartnz (21)
1236724	2011-10-11 17:49:00	[QUOTE=pepper2;1053117 Nortons came with the computer and is near the end of the 12 month free period. So I will revert to MS Security Essentials. .[/QUOTE] What comes bundled is never a good reason to just leave it there and use it. And make sure you use anti-spyware in addition to the AV. Spybot Superantispyware, Malware Bytes, choose two.	pctek (84)
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