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Thread ID: 121864	2011-11-18 05:52:00	Warranty issue with PB Technologies about a Graphic Card	hunter45 (16632)	Press F1

Post ID	Timestamp	Content	User
1244237	2011-11-18 05:52:00	So September last year (2010) was when I purchased my graphic card (Gigabyte GTX 460 1GB OC version) from PB Technologies in Penrose. The card has been recently playing up and I get the display driver crashing sometimes. The screen also turns all different colours occasionally when i'm playing games and I have to turn off the pc from the wall and restart to get rid of it. I contacted PB today and they said would replace it with the EVGA GTX 560 (NON TI VERSION). I payed $390 for my GTX 460 and I do not expect it to start crapping out this quickly. The link to the replacement: pbtech.co.nz I asked if I could pay another $20 and get the 560Ti, link: pbtech.co.nz They said they couldn't do this due to "Depreciation and a 20% restocking fee" I told them that under the Consumer Guarantees Act there was nothing relating to depreciation and a restocking fee as I am NOT selling the card, I'm just making a warranty claim. Their answer to this was to repair it and that they would have the card sent to GIGABYTE to get replaced which would take 3-4 weeks. My current system is a sandy-bridge and without a GPU I cannot use my PC. So getting them to send it back is out of the question as I also do not trust PB, I have read more stories about them and It is not likely i will get a replacement card from GIGABYTE within 3-4 weeks. more like 3 months. So I paid $390 for the card. Am i entitled to say to them that you have to replace the card with another card that is currently worth the amount I paid originally ($390) or can I get a full refund? I am prepared to take them to disputes tribunal if I have to as on the phone they didn't seem like they wanted to go with any other remedy. I am also happy if they can settle this with me by giving $340 refund which is reasonable. Thanks for help in advance.	hunter45 (16632)
1244238	2011-11-18 06:03:00	Wait, so they offered you a replacement. A very nice replacement, you didn't like it... Offered them 20$ for something else... And you are whining about this? Sorry dude, it didn't crap out in one week, it crapped out after year. Either take the 560 (you should!), which is a better and newer card, or wait for 3-4 weeks and see what happens. PB Tech is absolutely right, IMO. They seem to be meeting CGA requirements. Take their deal.	Cato (6936)
1244239	2011-11-18 06:07:00	Dude its just that the rest of my system is ASUS and GIGABYTE so I want to keep it that way.	hunter45 (16632)
1244240	2011-11-18 06:07:00	They are allowed to repair or replace under the CGA. They are allowed to choose the replacement (that's the way the act works, usually they give you multiple options). Funny, my gigabyte card behaves exactly the same, I am considering sending it back now. Does your card look like this? media.bestofmicro.com Dude its just that the rest of my system is ASUS and GIGABYTE so I want to keep it that way. Perfectionist are we?	icow (15313)
1244241	2011-11-18 06:10:00	They are allowed to repair or replace under the CGA. They are allowed to choose the replacement (that's the way the act works, usually they give you multiple options). Funny, my gigabyte card behaves exactly the same, I am considering sending it back now. Does your card look like this? media.bestofmicro.com Perfectionist are we? yea exact same card - ignore the other thing I said. that was for the other guy	hunter45 (16632)
1244242	2011-11-18 06:12:00	Dude its just that the rest of my system is ASUS and GIGABYTE so I want to keep it that way. Good for you. In which case you shouldn't ask for the 560Ti either, since its neither ASUS nor Gigabyte either. Send it for warranty repairs.	Cato (6936)
1244243	2011-11-18 06:16:00	yea exact same card - ignore the other thing I said. that was for the other guy I think I might send mine back now. Do you mind if I refrence this thread? BTW the restocking thing seems fair.	icow (15313)
1244244	2011-11-18 06:36:00	Good for you. In which case you shouldn't ask for the 560Ti either, since its neither ASUS nor Gigabyte either. Send it for warranty repairs. You dont seem to be very helpful. I should then ask for a refund of $309 which is the current selling price of the card they offer.	hunter45 (16632)
1244245	2011-11-18 06:37:00	I think I might send mine back now. Do you mind if I refrence this thread? BTW the restocking thing seems fair. No problem. But the re-stocking thing is that they cannot restock or charge you for an item that is faulty. I would call it replacing it with something of equal performance.	hunter45 (16632)
1244246	2011-11-18 06:48:00	You dont seem to be very helpful. I should then ask for a refund of $309 which is the current selling price of the card they offer. CGA does not offer you a right to a refund. You have the right, if they can't fix the issue in a reasonable time (3-4 weeks would be deemed reasonable), for an item of similar-type - which they are offering you. This is at their discretion, you can't force them to give you a refund if you don't want to (and can repair it). You can get a refund only if they can't fix it or offer a decent replacement. The 560 is the successor to the 460 - so you are getting a newer product. Prices drop all the time, that doesn't mean you can abuse the CGA to profit from this by getting a refund for last year's prices today and somehow benefit by it, which you seem to be doing, rather than having your problem fixed.	Cato (6936)
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