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Thread ID: 119600	2011-07-31 05:06:00	Cato buys a Laptop	Cato (6936)	PC World Chat

Post ID	Timestamp	Content	User
1220149	2011-07-31 05:06:00	So, I went out and got myself a laptop today. I won't say which brand it is or where I bought it from, for the moment at least. Now, the shop's show-piece look good, so I bought one. Upon coming home, I started noticing a few "imperfections", if you will. The build is far from fantastic. Almost every part of it is misaligned, pretty much all the buttons on it (save the keyboard, it seems decent), even the logo... There metallic bodywork is atrocious, I am not sure how to put it, but metal (or perhaps paint) is uneven around the LCD. The LCD itself has uneven "gaps" of black to each side, 2mm to the right and top, 1mm to the right, bottom is decent. The hinge that holds the screen is flimsy, and seems to pop in and out slightly (at one end) every time the lid is opened or shut. There is a 2mm gap between the DVD drive and the chassis (bottom), and a similar gap towards the front end of it. Already Windows has crashed during an update (I am not sure if the laptop itself is unstable or M$ is crap as usual). And then tried to repair itself, for about an hour which it failed... Upon restarting it was fine... I can't say I am happy at the moment. And I would like to know, what are my options? I can't see a replacement being a viable option, as now I have found online that these issues are not unique (I didn't use the right search terms while researching it, my bad - but most reviews mentioned it had great build quality). So, what are my options? Am I entitled to a refund (or at least store credit)? Do I have a legitimate cause to fight the shop/manufacturer for selling me a not-so-great product, if they do not offer me a refund/suitable replacement?? Any advice is welcome. Thank you.	Cato (6936)
1220150	2011-07-31 05:14:00	I won't say which brand it is Am I entitled to a refund (or at least store credit)? Why not. Say it. If it's that bad, then yes. CGA - major faults entitles you to a refund. Can't complain about Windows, as I take it it didn't have a hissy until after the update, but the shoddy build sounds bad. Take it back. Look carefully before leaving the shop with the next one.	pctek (84)
1220151	2011-07-31 05:28:00	Why not. Say it. I don't want to antagonize anyone at this point. If it's that bad, then yes. CGA - major faults entitles you to a refund. But they are faults that affect aesthetics rather than functionality? I take it it didn't have a hissy until after the update It was literally the third thing I did, after downloading a browser and flash plugin.	Cato (6936)
1220152	2011-07-31 05:31:00	I don't want to antagonize anyone at this point. But they are faults that affect aesthetics rather than functionality? It was literally the third thing I did, after downloading a browser and flash plugin. Who will you antagonise by saying the brand and store? Aesthetic faults are just as bad as functionality faults. Would you accept a new car if the panels didn't line up?	plod (107)
1220153	2011-07-31 05:31:00	Does the shop's demo unit have the same manufacturing defects as yours? If not, then you can state that what you've been sold is not the same as what was on display.	somebody (208)
1220154	2011-07-31 05:33:00	did you run decrapifier on first boot? http://pcdecrapifier.com/ My guess its a HP, and its from HN. If it were DSE you could have just returned it.	Metla (12)
1220155	2011-07-31 05:34:00	My guess its Asus, as Cato doesn't want to offend the many people that recommend them.	plod (107)
1220156	2011-07-31 05:38:00	Strange logic.:illogical Though now I bet its a Toshiba.	Metla (12)
1220157	2011-07-31 05:38:00	Samsung?	bot (15449)
1220158	2011-07-31 05:39:00	My guess is Apple. Reason's: 1) People commonly hate on them :lol: 2) Imperfections are the thing you wouldn't expect from Apple products 9baised on their brand image thingy) If not Apple probably HP, Dell or another craptastic brand.	icow (15313)
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