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| Thread ID: 122175 | 2011-12-06 02:01:00 | Telecom - Change to "Total Home Lite Package" - September Offer | SP8's (9836) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1247403 | 2011-12-06 21:49:00 | Correct Kahawai ... I'm in Dunedin. Just sent them a letter and awaiting a reply ... I was going to post on here but the formatting changes too much and makes it a bit difficult to follow. In essence, it asks for a logical explanation as to why I would go through all the *hassles* to change plans for a net gain of .39c per month when I was promised a saving of almost $20 * and there was a little bit of creative accounting going on which they have admitted to. |
SP8's (9836) | ||
| 1247404 | 2011-12-06 21:52:00 | Weird. I ended up on the 20GB plan after Big Time was shut down because the 20GB plan was the same price. Then, they doubled that data to 40GB for free in an upgrade promotion. Not long after that, they introduced their new Total Home packages and now I have 60GB and the overall price dropped a few dollars. |
Agent_24 (57) | ||
| 1247405 | 2011-12-07 20:38:00 | Agent24 ... can I ask whether you intitiated the changes or did you get a call from a Telecom Rep ?? | SP8's (9836) | ||
| 1247406 | 2011-12-07 21:15:00 | When they changed me from 20GB to 40GB I was notified by someone ringing up. I didn't believe them at first, but the next month my data had indeed been doubled. I'm not sure if that particular promotion had been for everyone though. With the upgrade in the Total Home deals, that was all over their website and done automatically for people if it was the same or lower price. |
Agent_24 (57) | ||
| 1247407 | 2011-12-07 21:37:00 | Weird, we get more data than before, and a cheaper bill, since switching to the Total Home plans in about July. By the way, yes the plan was on their site well before September, the plans as they currently stand were available to general retail at least as early as August 1st and we're early-offered to some existing customers in June/July. Prior to this, the plans were the same but with lower data caps (Lite went from 5gb to 10gb standard). Regardless, though, it sounds like the marketer you spoke to misrepresented the plans - you shouldn't *have* to look up their website to see if they're telling you the truth. That said, it's cheaper (if only slightly) and you get a better deal, so while you're not gettign the $20 saving they suggested you would, you're also not spending MORE, or getting LESS. It'll be hard to argue. |
inphinity (7274) | ||
| 1247408 | 2011-12-08 20:52:00 | I Farking Won :clap :banana $20 credited to my account for the next 12 months :banana :clap No doubt there will be a price drop in the next 12 months ... so getting ready for round two ... :D |
SP8's (9836) | ||
| 1247409 | 2011-12-08 22:00:00 | Nice :) | Chilling_Silence (9) | ||
| 1247410 | 2011-12-09 19:48:00 | I Farking Won :clap :banana $20 credited to my account for the next 12 months :banana :clap No doubt there will be a price drop in the next 12 months ... so getting ready for round two ... :D I feel your pain. We should be taught about talking to walls at school, which is what it is like talking to these faceless gits. |
Cicero (40) | ||
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