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| Thread ID: 122369 | 2011-12-18 00:03:00 | Orcon Issues/Replacement | Myth (110) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1249218 | 2011-12-18 00:03:00 | Ok, so I have finally had enough of Orcon and their bs service/reliability We moved into this house July this year. Since then we have had no end of issues with Orcon and the idiots in technical Orcon switched the phone and broadband over and said "all go" We got here and had no phone/net 3 days later, the net was fixed. Since then - we have never had a reliable phone service with them We can receive calls always, can ring out occassionally. Other times we just get the continuous dial "ready" tone, even after dialling the number. Sometimes we are getting dropped off mid-call. Even dialling 111 does nothing - just in case this is treated seperately (unsure). So; we changed phones... only to discover the new phone was more sensitive to what was happening with the line than the old phone. Both phones are cordless for the record We also have use of an old phone which is non cordless and works everytime :x But this is not ours and we need cordless (well SWMBO does). We also did the filters test.. and changed one of the filters. No improvement. So we have constantly been in contact with them via phone (when we can call out) and email They have sent the technician out who disconnected the house alarm from the line (it wasnt monitored anyway) and checked all our phone lines. He said the line was good all through the house, and all the way back to the exchange. The exchange has been recently upgraded as well by Orcon. The tech (Chorus) said he couldn't test further back.. something to do with Telecom lines? (SWMBO was speaking to him as I was at work). Recently I emailed them again and had times that the phone was dropping/not calling out/internet was down. They replied (after the normal 2 week delay) that he could see we are able to call out so the issue must be resolved. This is not the first email we have had with that reply - probably the third or fourth. I am at wits end. Any suggestions please???? p.s I am ready to tell these a-holes to f off. Suggestions for a reliable ISP? |
Myth (110) | ||
| 1249219 | 2011-12-18 00:10:00 | Actrix is quite good. No contract either. It could your phoneline :confused: |
Nomad (952) | ||
| 1249220 | 2011-12-18 00:58:00 | The phoneline has been tested by the technician | Myth (110) | ||
| 1249221 | 2011-12-18 01:22:00 | OK a few things come to mind: - Is it VoIP line or is it a physical landline? Coz if you can plug a cored phone in and a cordless in, and the corded always works, then that indicates to me that it's an issue at your end. If you said the corded always failed as well, that's a line / wiring issue which means if you've got the wiring & Maintenance then Chorus will rewire it for free. - When your internet cuts off, what happens with your phone line? Use the corded, not the cordless - How many jackpoints around your home do you have? If you're using a cordless you could get them all disconnected and have just *one* to use the Cordless phones with. - You said you've replaced the filters (Or at least one), why not get the line split so you have a dedicated wall jack just for your router? It sounds like you need to call up, and calmly ask for a resolutions manager to look in to your case as you are still having ongoing intermittent issues. I know, I've been battling a similar issue with Chorus now for 9 months. I had the 30th Chorus Tech show up on friday evening. The issue still persists. Unfortunately your testing and Orcons testing hasn't yet ruled anything specific out, the testing seems rather hodge-podge, so it's time to start working systematically through things. I wouldn't go switching yet, you'll lose your whole 'history' of what you've done so far, and have to essentially start again, because I think that it's less likely to be an Orcon issue and more likely to be either a physical isue or something at your end. |
Chilling_Silence (9) | ||
| 1249222 | 2011-12-18 02:14:00 | I would agree on chill there, if that corded phone always works id suspect interference or a problem with the wireless phone. | The Error Guy (14052) | ||
| 1249223 | 2011-12-18 04:36:00 | Is it VoIP line or is it a physical landline?It is a physical line, and not VOIP. Our local exchange (~500m away) does not support the new Genius system When your internet cuts off, what happens with your phone line?Unsure, will get SWMBO to try that How many jackpoints around your home do you have?Four. Main one comes into house to one jackpoint. Then it splits off to 3 other jacks, one of which supports the router and phone You said you've replaced the filters (Or at least one), why not get the line split so you have a dedicated wall jack just for your router?Not my house; I am renting. Previous tenant (who is also landlord) had a Webserver running quite happily with Telecom while he was here. He reckoned he had no problems until he shut off the phone connection and moved in with his partner. This occurred 3 months before we moved in so he could renovate. During this 3 month period, the exchange was updated. The Orcon/Chorus tech has already tested our internal phone line. Hence he disconnected the house alarm as it was sucking some line strength away from the phones. The landlord said while he was living here, he asked Telecom if he needed a splitter for the alarm. They said no. |
Myth (110) | ||
| 1249224 | 2011-12-18 06:17:00 | Sounds like you need to escalate things appropriately with Orcon so they get the right Chorus techs involved and checking for the right thing. Do some more testing with the disconnections and your phone line, as well as cordless vs corded (You didn't mention anything about this in your reply?). | Chilling_Silence (9) | ||
| 1249225 | 2011-12-18 07:21:00 | Do some more testing with the disconnections and your phone line, as well as cordless vs corded (You didn't mention anything about this in your reply?).I think I missed something. Clarify please | Myth (110) | ||
| 1249226 | 2011-12-18 11:38:00 | Perhaps this is the fault (I realise this info is for British Telecom systems, but I think NZ follows a similar system). www.britishtelephones.com www.diynot.com Read the Telepermit labels on the bottom of all your devices, add up the REN (may be written as RN), if it comes to more than 4, that could be the problem :2cents:. A relative had the same symptoms as you, either couldn't dial out (dial tone continued thru dial), or cut out, or didn't ring. Took 1 phone (and extension cable) away, it's been fine since (was 3 phones plus a ADSL modem). |
feersumendjinn (64) | ||
| 1249227 | 2011-12-18 16:30:00 | We currently only have the cordless phone connected - (REN value of 1). and the Linksys 200G router - cannot find REN value - no REN/RN but does say CN 2 - whatever that is) Corded phone is currently back with owner. Could the router be doing this? |
Myth (110) | ||
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