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| Thread ID: 122369 | 2011-12-18 00:03:00 | Orcon Issues/Replacement | Myth (110) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1249268 | 2011-12-30 07:51:00 | Myth. Many months ago I was having trouble with Orcon with a free website. In the end I went to the top & it was sorted in two days. Scott Bartlett CEO. He has a direct email line but I cannot remember what it was. %firstnamelastname%@orcon.net.nz or somesuch. Give it a go! PJ PS Unfortunately you now have the New Years break in the way. PJ |
Poppa John (284) | ||
| 1249269 | 2011-12-30 10:48:00 | That's cool, but personally I'd liken that to going to Bill Gates every time you have a problem with Windows not booting. I'd recommend following the procedures that Orcon has in-place to deal with this kind of thing. Believe me, I know how frustrating it can be, I've had an ongoing disconnection issue for 9 months now, and Slingshot are about to give me a second free DSL line just to see if that helps isolate what the fault is. Progress has also slowed down for me over Christmas because my ISP isn't "fully there" and the Chorus staff who are working on my issue are also on holiday. It's just a fact of life. Now, you mentioned initially that you have 4 jackpoints in your house. One main one which splits off to 3 others, one of which your router hangs off. Can you post your DSL Line Stats (Sync speed / SNR / Attenuation etc) from where it currently is, and then again when it's plugged in at the *primary* jackpoint? Looking back at what you've said about the tone etc, I'm still thinking it's a line fault or similar, but you *have* to have ruled out everything of your own first, or you WILL get stung big-time when a Chorus tech rocks on up and wants ~$175+ whatever it is for the fee if it's found to be an issue of your own. Once you've got your router hooked up to the primary jackpoint, tell them it's been suggested that apply a monitor to your line to check for any issues over the next 48 hours. The guys themselves should be able to do this at Orcon. Lastly, if after 48 hours that doesn't get you anywhere, it's probably worth you contacting Telecom Line Faults on 120. Describe to them the issue that you're having when you pick up the phone and how you get the continuous "ready" tone. Stress that it is an intermittent fault. Again, if they come out and find something is wrong with your own wiring or our router or phone that is interfering, you'll be stung for the full callout cost, so it pays to be sure. One more thing: When you get that issue trying to call out, what happens if you pick up your Cellphone and call yourself on your home line? Does it ring or give a disconnected tone? Or perhaps an engaged tone? Tell Telecom Line Faults that information as well (We may have asked this previously in the thread, don't remember). Let us know how you go. Hang in there, I know it can be frustrating, speaking from experience here ;) But if you work away at it methodically I'm sure it'll be fixed before long :) |
Chilling_Silence (9) | ||
| 1249270 | 2011-12-30 11:17:00 | Sorry... some confusion there. We have 3 jackpoints total... main one into the house which splits off to 2 others May get to the rest of this post tomorrow or Sunday - dependent on alcohol levels :D |
Myth (110) | ||
| 1249271 | 2011-12-30 20:06:00 | Cill. "Lastly, if after 48 hours that doesn't get you anywhere, it's probably worth you contacting Telecom Line Faults on 120." If it's an LLU line then they will have no record of it in their database and will tell the OP to call Orcon to sort it.. |
paulw (1826) | ||
| 1249272 | 2011-12-30 22:34:00 | True, but Orcon will *still* go back to Telecom / Chorus (Whoever) coz Orcon don't own the actual physical line. | Chilling_Silence (9) | ||
| 1249273 | 2011-12-31 00:31:00 | True, but Orcon will *still* go back to Telecom / Chorus (Whoever) coz Orcon don't own the actual physical line. Yes Orcon can but the OP can't.. I went thru 9 months of this sort of stuff on an Orcon LLU line. Never again.. |
paulw (1826) | ||
| 1249274 | 2011-12-31 02:57:00 | Ok... before I get my alcomohol glasses on... the DSL Line stats: pastebin.com << this is the main jack - where the line comes into the house pastebin.com << this is the jack that the router normally uses Is that what you were seeking? |
Myth (110) | ||
| 1249275 | 2012-01-01 00:04:00 | Yeah looks pretty similar between the two of them. | Chilling_Silence (9) | ||
| 1249276 | 2012-01-03 19:51:00 | So how have you been going with my suggestions over the last few days? :) | Chilling_Silence (9) | ||
| 1249277 | 2012-01-04 04:41:00 | So how have you been going with my suggestions over the last few days? :)Currently I have dropped a post in another forum as per Jesters suggestion. Have received a reply from Orcon staff member today... will see where this goes. Sorry, completely forgot about it :x I know for a fact that the line was monitored when I was using the Linksys... but I will get them to monitor it again :) |
Myth (110) | ||
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