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| Thread ID: 122369 | 2011-12-18 00:03:00 | Orcon Issues/Replacement | Myth (110) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1249258 | 2011-12-29 17:54:00 | So what've you tried since the 24th then? | Chilling_Silence (9) | ||
| 1249259 | 2011-12-29 18:03:00 | The missus rung them again just prior to the 24th. She has told them the history (again) and told them the issue is still not fixed. She explained that we are not exactly nub users, explained what the issue was and what we had to put up with at their end. The guy on the other end tried to read through his manual again, but she told him that we had already done this etc etc So - he took our router name and model, phone name and model, and some other details; and advised us they would be in touch. We will be giving the new cordless phone to some friends to trial for a week, on another line to make sure its not that. We may also let them play with the old cordless phone as well Have also changed the router to the Netcomm... problem persists Will be trialling another users suggestion this weekend about swapping the wires over in the jack that the phone is on Orcon have until the 14th Jan to sort this (or at least reply) - from the 7th on, I will be looking for alternatives |
Myth (110) | ||
| 1249260 | 2011-12-29 19:10:00 | Have you got a Sky STB and if you have is it plugged in?? | paulw (1826) | ||
| 1249261 | 2011-12-29 19:31:00 | No Sky, only Freeview here Also - what is STB? |
Myth (110) | ||
| 1249262 | 2011-12-29 19:35:00 | OK but have you tried what I initially suggested: Ditch the cordless *completely* (Rip it outta the phone and power sockets) and JUST use the corded phone for 48 hours. |
Chilling_Silence (9) | ||
| 1249263 | 2011-12-29 19:40:00 | STB = Set top box. | Snorkbox (15764) | ||
| 1249264 | 2011-12-29 20:10:00 | You have a lot more patience than me. By now I would have ditched Orcon. |
pctek (84) | ||
| 1249265 | 2011-12-29 20:22:00 | No guarantees it's Orcon though, or that another ISP would resolve it faster when there's more that can be tested with the CPE. | Chilling_Silence (9) | ||
| 1249266 | 2011-12-29 21:51:00 | Did you ever try using the cordless phones with the router disconnected? I thought it might help to prove if the problem was DSL related or not. There is a filter at the exchange end also but they rarely cause issues as they are much better quality than the home ones (I don't like calling filters splitters but the ISP's do as well). Sounds to me like you pretty much have to keep at them to fix it or switch providers. Sometimes the problems can be incredibly hard to find, and with the ISP passing faults on to chorus it can get messy. Bottom line from my point of view, if DSL works fine, Corded phone works fine, Line test shows no fault, multiple different devices have a problem = exchange fault or the line test is missing something. It could still be related to house wiring though, if you feel confident and have the proper tools a good way to eliminate this is to disconnect everything from the ETP (telecom box on the outside of the house) and run a new temporary jackpoint from a short length of homelan or cat5 cable. Then you can test the phone and router to see if it's any better with the house wiring eliminated. Not somethig everyone can do however, you need the grease filled scotchlock connectors to join the wires in the ETP and can't afford to make any dodgy connections. Really the sort of thing a faultman should try. |
dugimodo (138) | ||
| 1249267 | 2011-12-29 22:16:00 | OK but have you tried what I initially suggested: Ditch the cordless *completely* (Rip it outta the phone and power sockets) and JUST use the corded phone for 48 hours.Was just speaking with SWMBO - she has done this already and had the same issues. Not as often; but they were still there. |
Myth (110) | ||
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