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Thread ID: 120078	2011-08-24 05:20:00	Sky Tv runs out of HD Decoders Before Worldcup	Hitech (9024)	PC World Chat

Post ID	Timestamp	Content	User
1225571	2011-08-24 05:20:00	OH dear how on earth did sky manage to bungle this up. Armchair spectators wanting to upgrade their Sky package to high definition content for the Rugby World Cup will have to wait until well into the tournament as the company does not have enough decoders. Auckland man James Cook was shocked after being told he would have to wait until at least September 19 after ringing Sky this week for a HDi (high-definition) upgrade. Mr Cook said his parents had just bought a new television so he suggested they replace their original Sky box with a new decoder so they could enjoy the start of the World Cup, on September 9, in HD. When he called Sky on his parents' behalf the woman on the line was helpful, even suggesting they keep their old box so they could also enjoy Sky in another room. "Then she goes, 'I'm just looking at when we can get this done and the next available date is September 19. "I was just blown away that it would take 22 days, which is essentially just to swap over a box from a standard one to a high definition one. They literally just have to drive up and swap it over." Mr Cook told the woman the reason his parents wanted to upgrade was so they could enjoy the start of the cup but she was unable to offer any earlier dates. "I thought I got in with heaps of time ... When they said not even before the start of the Rugby World Cup I thought, 'You are the only one showing the Rugby World Cup, surely you have to be on top of your services' ... it just seems a little bit retarded." He has spoken out to warn others that it is too late if they are thinking of upgrading in time for the opening match. He is also stunned that a big company such as Sky TV did not plan ahead for what was surely going to be a busier than normal time. "The Rugby World Cup time becoming a busier period would have been so easy for them to predict, you would think they would be on top of it. I just can't think of another company that if you asked to upgrade and pay more money they would tell you to wait in line. It just doesn't make sense." In a call to customer services, the Herald was told a standard Sky box could be installed this week but high definition would take longer. The woman at Sky said there was "a bit of a delay with installations" because the company had "run out of decoders". By Elizabeth Binning | Email Elizabeth	Hitech (9024)
1225572	2011-08-24 05:27:00	Ha! Whoops, that's pretty embarrassing. They'll lose some $$$ because of that, I imagine a lot of people were going to upgrade at the end of this month.	wratterus (105)
1225573	2011-08-24 06:07:00	Get that Drill Sergeant onto them. He'll sort them out.	Bobh (5192)
1225574	2011-08-24 06:15:00	Looks like Sky will not be match fit with no HD decoders.	Hitech (9024)
1225575	2011-08-24 06:41:00	Get that Drill Sergeant onto them. He'll sort them out. :D	GameJunkie (72)
1225576	2011-08-24 07:29:00	I suppose the dilemma they had was that a bunch of people would want their kit DURING the RWC. But right afterwards a bunch of people would then want to get rid of the gear too, leaving them with a surplus of stock that hasn't earned its keep. Supplying everyone during the RWC would mean having a bigger surplus afterwards. Leaving a relative minority without the gear during RWC would mean fewer idle kits after the RWC. With Maori channel playing all the matches (FREE!) there's sod all reason to want Sky HD for the rugby anyway.	Paul.Cov (425)
1225577	2011-08-24 07:54:00	I wonder how many suckers upgraded to the skyHdi+ box's because their were told that was the only way to receive the rugby in 3D	plod (107)
1225578	2011-08-24 08:02:00	I wonder how many suckers upgraded to the skyHdi+ box's because their were told that was the only way to receive the rugby in 3D 3D!?	pine-o-cleen (2955)
1225579	2011-08-24 08:04:00	3D!? Yeah, its not happening now, the production company running the 3D side couldn't get enough suckers to hand over money	plod (107)
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