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| Thread ID: 122690 | 2012-01-07 07:02:00 | trojan virus! please help | angchick (16026) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1252751 | 2012-01-07 07:40:00 | Okay what will happen or what should I do after I donwload that? | angchick (16026) | ||
| 1252752 | 2012-01-07 07:56:00 | After computer beeps, continuously tap F8 key... advanced options menu appears..... select: safe mode with networking.... will boot to a different looking desktop .... run your web browser and navigate to www.malwarebytes.org be sure and click on the right links and get the free software ... update once the program is running .... do a full scan | Tbird650 (6754) | ||
| 1252753 | 2012-01-07 08:06:00 | You may find a lot of those fake antivirus programs will stop programs like malwarebytes from running, some of them are quite nasty these days. As mentioned, start the computer in safemode with networking, download and run Rkill (download.bleepingcomputer.com) < that's a direct download link, save it to your computer then run it by double clicking it. it may appear to hang or be doing nothing, there will be a message saying please wait, it will disable the infection(s), and tell you when its done by its results. Now download Malwarebytes (majorgeeks.com) < Direct link. ( wait a second or two and it will appear) Install and run it, make sure you scan in FULL MODE, a quick scan will miss a lot. DO NOT reboot even if asked to. Now download and run SUPERAntiSpyware (downloads.superantispyware.com), once again install and use complete scan. Malwarebytes is okish, but its far from getting everything. Depending on how deep this infection is, it may need more cleaning. If you want to ( and it pays to do this) from my sig, download and run Spybot S&D as well Please note, depending on how much data is on your computer, and its spec's each scan can easily take an hour or more. Seen many people do quick scans and they leave behind many infections. |
wainuitech (129) | ||
| 1252754 | 2012-01-07 08:07:00 | The file name you are looking for is mbam-setup-1.60.0.1800.exe ,,, it's (10.3MB) ,,, and will be downloaded from software-files-a.cnet.com So as not to be confused the malwarebytes website will re-direct you to cnet.com for the download. Be aware, the correct file link to click on is somewhat confusing. Quickly looking at it, click "download now".... then click the green bar that reads "download now, tested spyware free,,Cnet" |
Tbird650 (6754) | ||
| 1252755 | 2012-01-07 08:11:00 | Thank you for all that. I am going to do this in the morning and if I have any questions I will come back. I really appreciate it. And you made a great point, I usually only do quick scans on everything, so now I know I need to do full scans more often. It is almost 3:30 in the morning and my brain is not ready to concentrate on it yet. | angchick (16026) | ||
| 1252756 | 2012-01-07 08:12:00 | Ok, I'll go with wainuitech on this. He has the latest and best "hands-on" tips. Good luck | Tbird650 (6754) | ||
| 1252757 | 2012-01-07 08:18:00 | Justa quick note -- when you run superantispyware for the first time it may look a little :horrified If you want a PDF on how to run it,I can put a link, its the one I give my customers when they give a blank look after showing them :D |
wainuitech (129) | ||
| 1252758 | 2012-01-07 08:27:00 | To elaborate a little on what has already been said. Turn off your computer - you may need to click on the Start button and select Shut down. Wait about 10 - 15 sec then turn it on again and immediately keep tapping the F8 until you get a menu of various start-up options including 'Safe mode with networking'. Select this and it will start Windows in Safe Mode which is a cut-down version. Start your browser and download Malwarebytes from the link given above by Lakewood Lady. Presumably this will create an icon on your desktop for itself. Start it, update it and run it. It may need to be run a second time to do a complete cleanout. This should get rid of the trojan. If MSSE is not activated it will need to be - click on its icon in the notification area and it should fire up an 'Activate' or something button. You may need to modify these instructions a little depending on what version of Windows you are running. I am not very familiar with Malwarebytes so someone might need to make some corrections. HTH. |
Robin S_ (86) | ||
| 1252759 | 2012-01-07 08:31:00 | Curses. I was distracted by the arrival of desert before I pushed the Submit button. You should have plenty of info to fix your problem now. |
Robin S_ (86) | ||
| 1252760 | 2012-01-07 09:00:00 | One thing I forgot to mention before -- Download and run Ccleaner (www.piriform.com), it will clean out all your temp Internet files as well as other junk files in the computer, this will make scanning faster. It may also remove any saved passwords/login for place like facebook etc, but it usually asks to do a scan for cookies to keep while installing. Also look at what you click, there is one page, ( forth one from memory) it asks to install google chrome if you dont have it, UNTICK the two boxes other wise you will install chrome ( not everyone wants or likes it.) Once installed, double click the icon on the desktop, then bottom right click "run Cleaner" -- it will show the results when finished. The fake anti-virus will usually be a few random named exe files, sometimes they sit in the temp files and are easy to remove, other times its a little harder. |
wainuitech (129) | ||
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