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Thread ID: 120816	2011-09-27 21:47:00	1 year warranty & CGA :discussion	1101 (13337)	PC World Chat

Post ID	Timestamp	Content	User
1234039	2011-09-27 21:47:00	Hi there Just thinkin.. If someone buys goods, fully knowing it only has a 1 year manufactures guarantee ...... Should they then be able to claim out of warranty repairs under the CGA?? Did they in effect 'opt out' by purchasing knowing the warranty was 1year?? especially when the more expensive model has a 3year warrany, which they did not want to buy (due to cost) Hardware/devices(eg PC's ) are often cheaper because of the 1 year warranty. The PC manufacturer would have purchased bulk OEM hardware cheaper because of its a lesser than retail warranty. ? I pitty the retailer, they are the ones stuck with the costs of the CGA, importers/distributors arnt bound by the CGA & wont reimburse the retailer for CGA claims (been there)	1101 (13337)
1234040	2011-09-27 21:55:00	Fair use is fair use, if it breaks before the time it SHOULD break then yes, it should be fixed under the CGA if the warranty is not good enough to cover it products usable life. Also you will not find a single product (IMO) that sells two versions exactly the same except for the warranty period or coverage.	DeSade (984)
1234041	2011-09-27 22:15:00	Yes, some retailers just choose to give 1year. They then sell at a VERY SMALL margin. If Joe Public decides to buy from the cheapest seller, isnt that on them ?? Hard Drives, m/bs etc , the same model , can commonly be bought ultra cheap with 1year(parallel import) , or with 3-5years at higher costs from other retailers(sourced from authorized distributor). if someone knowingly decides to buy from the cheaper 1year retailer, isnt that buyer beware ??	1101 (13337)
1234042	2011-09-27 22:21:00	We have the manufacturer's warranty and also the CGA both do we not? Are you suggesting we remove the CGA?	Snorkbox (15764)
1234043	2011-09-27 22:23:00	Yes, some retailers just choose to give 1year. They then sell at a VERY SMALL margin. If Joe Public decides to buy from the cheapest seller, isnt that on them ?? Hard Drives, m/bs etc , the same model , can commonly be bought ultra cheap with 1year(parallel import) , or with 3-5years at higher costs from other retailers(sourced from authorized distributor). if someone knowingly decides to buy from the cheaper 1year retailer, isnt that buyer beware ?? No because you are ignoring all the other factors. If the warranty was the ONLY difference you might have a case (not air-tight, but a case) but its not. Parallel Import is cheaper (thats why its done) they choose to go 1yr warranty as part of that but its not the sole reason its a cheaper product so the argument does not stand. Taking your hard drive as a example, it does not matter if it has a 1yr or a 3yr warranty, it should last as long as its life expectancy which is probably beyond both of these warranty periods and yes the retailers should foot the bill, its the cost of doing business. Its not the customers fault that it broke, its not the customers fault that the retailer cannot get paid from the supplier or the supplier from the manufacturer (that is THEIR problem, retailer and supplier respectively). If you have something that dies and the retailer is not willing to cover it then you take them to disputes or court under the CGA and let the law decide who is right.	DeSade (984)
1234044	2011-09-27 22:27:00	Lets look at it from the other side, Retailers are fully aware of the CGA and choose to sell things with a warranty shorter than would be required to satisfy CGA wording. They are simply hoping if it fails in that time a large percentage of customers won't pursue their rights under the CGA thereby saving the retailer money. I do feel sorry for the smaller retailers who are less able to absorb costs when manufacturers don't cover these failures, but in general the law is the law and they must abide by it. Very few things I buy would I expect to last only a year, I rarely even check warranties unless something fails. Many times I have proabably been entitled to replacements and not even realised it. My new lounge suite for example has a 10 year garauntee on the frame, odds are if I break it after the first few years I won't remember that.	dugimodo (138)
1234045	2011-09-27 22:27:00	Hard Drives, m/bs etc , the same model , can commonly be bought ultra cheap with 1year(parallel import) , or with 3-5years at higher costs from other retailers(sourced from authorized distributor). if someone knowingly decides to buy from the cheaper 1year retailer, isnt that buyer beware ?? If someone wants to parallel import hard drives with no retail warranty it should be retailer beware. I'm not convinced that all retailers are selling at lower margins if they bypass the distributor.	PaulD (232)
1234046	2011-09-27 22:49:00	Retailers are fully aware of the CGA and choose to sell things with a warranty shorter than would be required to satisfy CGA wording. Thats a good point. :) btw , I have worked for a few companies with a complete disregard for the CGA (is that the norm, I think so) If I told my superior's that CGA applies, they would just dismiss my comments. The rare threats of CGA from customers did get instant results however. Even when it couldnt be justified (eg customer couldn't be bothered learning how to use new version of Office, so he just threatened CGA)	1101 (13337)
1234047	2011-09-27 22:54:00	Thats a good point. :) btw , I have worked for a few companies with a complete disregard for the CGA (is that the norm, I think so) If I told my superior's that CGA applies, they would just dismiss my comments. The rare threats of CGA from customers did get instant results however. Even when it couldnt be justified (eg customer could be bothered learning how to use new version of Office, so he just threatened CGA) You have just answered your own question really, most retailers are the same either as a calculated decision (as above) or through simple ignorance. And most of the time they win as very few customers use the CGA, so for those few of us that DO use the CGA whenever necessary, its a very useful tool for getting the desired result. So should they pay on the occasions they lose, damn right they should.	DeSade (984)
1234048	2011-09-27 22:55:00	eg customer could be bothered learning how to use new version of Office, so he just threatened CGA Well that wrong for starters -- its hardly the retailers fault the person cant be bothered learning how to use some software. The only time that would apply is if the retailer said it would be the same layout and exactly the same as the previous versions when in fact it wasn't. The only other time that would apply is if they brought software for a windows PC for example, but have a MAC, and asked if this would run on a MAC and were advised it would.	wainuitech (129)
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