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Thread ID: 120816	2011-09-27 21:47:00	1 year warranty & CGA :discussion	1101 (13337)	PC World Chat

Post ID	Timestamp	Content	User
1234059	2011-09-28 06:09:00	It has teeth. If we make it into an even more formidable beast, it has to be more clearly defined & make it clear mistreated hardware is not covered & cheap products have a significantly shorter life expectancy than quality products.	Greven (91)
1234060	2011-09-28 06:28:00	So goods from the Warehouse can be forgiven for being useless crap from the day they were reomved from the box, and you got what you deserved for buying Transonic. Meanwhile Panasonic has to try to compete with that by offering both a competitive price and the quality that is assumed from their brand? Or do they jack up their price and become even less competitive to make up for the inevitable warranty/CGA issues because they're tagged as a quality brand? No, it has to be a level playing field for every product and manufacturer. Selling a cheap product is no excuse to dodge a reasonable warranty obligation.	Paul.Cov (425)
1234061	2011-09-28 06:36:00	So goods from the Warehouse can be forgiven for being useless crap from the day they were reomved from the box, and you got what you deserved for buying Transonic. No, it has to be a level playing field for every product and manufacturer. Selling a cheap product is no excuse to dodge a reasonable warranty obligation. places like the warehouse are known for selling low quality goods, and while some products aren't to bad,you get what you pay for. Lets take a violin or guitar brought from the warehouse, theres no way the quality would be the same as an expensive professional violin/ guitar manufactured for a musician. And what about office desks -- the low quality junk chipboard they use to make desks that the warehouse sells, the quality is far less than a solid wooden professional made desk. Yet going by the statement -- they should both last the same amount of time ---- no way.	wainuitech (129)
1234062	2011-09-28 06:42:00	cheap products have a significantly shorter life expectancy than quality products. Quite often the price of a product is determined by the advertising and promotion costs not the manufacturing costs.	PaulD (232)
1234063	2011-09-28 07:32:00	I think it is to open ended as already pointed out. The question is "what is the expected time an item should last?". If a manufacturer puts a 1Y warranty on it, you can expect it to last 1Y at least. If it lasts less, then its covered by the manufacturers warranty, if it lasts longer, its a bonus. Does the CGA have a list of all items under the sun with an expected time they are expected to last? Maybe with some things, but there are to many variables on most items such as computer components. If a hard drive with a 3 year warranty lasts 4 years and craps out, should you go to the CGA and tell them you epxected it to last you 6 years so you have a case against the manufacturer or retailer? Can the CGA state for example that all 500Gb hard drives should be expected to last 5 years when there are to many variables such as brand, build quality. It cant be done as WT pointed out in regards to the tables. And not forgetting "Usage" plays a major role in how long an item will last. For example, I worked on a system recently that the hard drive had done 19,000 hours, had been started 11,500 (approx) times and was stuffed (corrupt sectors etc) estimated life 19%. I replaced it with a second hand drive that had also done approx 19,000 hours, been started 430 times and had an estimated life of 98%. Both drives were WD and my point is they have both done the same hours, one was stuffed, the other still in good condition. If you have evidence the retailer told/advised you that it will last 5 years, then the retailer better have his public liability insurance up to scratch because then you have a case.	Iantech (16386)
1234064	2011-09-28 07:34:00	the low quality junk chipboard they use to make desks that the warehouse sells, the quality is far less than a solid wooden professional made desk. Yet going by the statement -- they should both last the same amount of time ---- no way. Damn sure one would burn faster than the other anyway :p	Iantech (16386)
1234065	2011-09-28 07:50:00	I think we should get rid of the CGA, if you want a product to last 10 years buy one with a 10 year warranty, not the one with a 1 year warranty and expect it to last 10 years. Manufacturers build products to a certain cost and then warrant them to the minimum period that they expect them to last. How can government then legislate something that says the product that the manufacturers have costed and built to last a certain amount of time should actually last a lot lot longer. If everyone in NZ actually stood up for their rights under the CGA the cost of everything would have to rise significantly. If we must keep the CGA then change it so the manufacturers and importers are responsible not the retailer in the middle.	gcarmich (10068)
1234066	2011-09-28 07:56:00	Damn sure one would burn faster than the other anyway :p Lol yeah, but in this case the cheap customwood doesn't anywhere near as well as real timber. Also Expensive office furniture is alo made out of customwood and lasts fairly well.	dugimodo (138)
1234067	2011-09-28 07:57:00	Most goods are required by law to have at least a 1 year warranty when sold new through a retail store aren't they? If there was no clearly defined minimum there would be a lot of businesses try to get away with pathetically short warranties.	Greven (91)
1234068	2011-09-28 08:45:00	I think we should get rid of the CGA, if you want a product to last 10 years buy one with a 10 year warranty, not the one with a 1 year warranty and expect it to last 10 years. Nothing you buy is ever immune to random failure or shorter than expected lifespan, I have folders full of common faults for various items of electronic equipment, and a good number are from the post CGA era. However, consumers are entitled to a reasonable life expectancy and so they should be, so long as the item has only been used for domestic purposes though, because commercial use would use up several 'consumer' life-times inside of two or three years. It is fair enough to expect the manufacturer, importer or retailer to foot the bill for premature failures. Every now and then you get an epidemic too, like the motherboard capacitor issue which I believe was created by a company stealing only part of the chemical formula for their competitor's electrolyte or something along those lines. Whatever the causes, only a small percentage of consumers ever bother to pursue their rights so the burden on suppliers is not that heavy. My local barber was one of the give up easy types and was moaning that his Plasma TV had died after 3 years. With a bit of encouragement he finally approached Hardly Normal and after a bit of toing and froing he ended up with a new TV, no charge. Never take it lying down. Cheers Billy 8-{)	Billy T (70)
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