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| Thread ID: 2389 | 1999-08-24 01:36:00 | HP Scanjet 5200C Installation | Guest (0) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 2780 | 1999-08-24 01:36:00 | I have just tried to install an HP Scanjet 5200C onto my system(Win 98, Pent.133, 48MB RAM, 4.3GB H/D). I have come across several problems. The first is that the scanner won't scan at all and instead gives the message: 'The scanner is not responding.Check its installation or run HP scanner test to help you determine the cause[2093]'. When it does scan the text of a simple text document is garbled and spread all over the place. Doing a copy only has thesame result, but not quite so bad, when printed. Another error message has popped up occasionally which says: 'An undefined program error has occurred [2117].' I have tried a second scanner so it is not the scanner itself. I have tried the scanner with and without the printer without any change. I have checked HP's website for any clues. They specify the same error that I have got[2093] with a USB installation(I have a parallel port installation). Have tried that fix without success. I have the latest drivers installed on the LPT1 port. I have also tried changing the BIOS settings for this port - currently at ECP/EPP - have tried normal and ECP on it's own. I have reinstalled the software twice with no change either. It passes the limited tests that the HP programme provides. Could it be a problem with the port itself? The only other thing I have noticed is that the printer has recently been printing with lines through the printed material which I put down to the cartridges both being nearly empty (HP 600 deskjet). The scanner installation programme tells me that the scanner should work okay with the printer that I have. Does anyone have any ideas? Thanks Darryl Lennane |
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| 2781 | 2005-02-03 18:14:00 | I have the same problem. I found this great link though, give it a shot. Mentions the symtoms that we are sharing and some helpful solutions. h10025.www1.hp.com good luck...I think this will work for you. :thumbs: |
monkey (167) | ||
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