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| Thread ID: 148207 | 2019-09-15 02:37:00 | Unhappy with Spark interaction | ianhnz (4263) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1463714 | 2019-09-15 02:37:00 | I had a "discussion" with Spark yesterday. I told them I think I maybe have problems with my 3 plus year old modem. I was told all they could offer was a half price, about $120 I think. Said not happy as long term customer. Anyone know of an email address I can send to to say, not happy? Thanks |
ianhnz (4263) | ||
| 1463715 | 2019-09-15 02:39:00 | Problem is that videos drop out. Speed pretty good. On 120/20 plan & getting 90 to 100. Thanks |
ianhnz (4263) | ||
| 1463716 | 2019-09-15 02:46:00 | What videos are you having problems with Ian. The speeds you report should be sufficient for the likes of YouTube. | CliveM (6007) | ||
| 1463717 | 2019-09-15 02:48:00 | What videos are you having problems with Ian. The speeds you report should be sufficient for the likes of YouTube. Mostly news links. Stuff mostly. You Tube been ok. |
ianhnz (4263) | ||
| 1463718 | 2019-09-15 04:01:00 | It is unlikely that your modem is causing the problem. I suggest you start a new thread describing your problem and setup. Then someone more knowledgable than I may be able to assist you. | CliveM (6007) | ||
| 1463719 | 2019-09-15 06:39:00 | What browser are you using ? some sites don't work to well with active ad-blockers. Stuff uses html5 now to stream the videos. The speed you are getting is more than enough for smooth streaming /playback. | wainuitech (129) | ||
| 1463720 | 2019-09-15 08:31:00 | What browser are you using ? some sites don't work to well with active ad-blockers. Stuff uses html5 now to stream the videos. The speed you are getting is more than enough for smooth streaming /playback. I use Chrome, mostly, but also use Firefox. |
ianhnz (4263) | ||
| 1463721 | 2019-09-15 09:55:00 | Can you do a test - go to https://play.stuff.co.nz/ Do these play OK or lag as well. ?? | wainuitech (129) | ||
| 1463722 | 2019-09-15 21:28:00 | They would sometimes offer a modem if you signed a new contract for a year. However, as has been said, unlikely to be modem. You using the net via cable or wifi? |
piroska (17583) | ||
| 1463723 | 2019-09-16 00:15:00 | Can you do a test - go to https://play.stuff.co.nz/ Do these play OK or lag as well. ?? Yes i've tried the new Stuff videos a few times and its fits & starts. I tried a TV! yesterday & that was really bad... |
ianhnz (4263) | ||
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