| Forum Home | ||||
| Press F1 | ||||
| Thread ID: 123376 | 2012-02-21 05:16:00 | How to open Web Connector Port 4000 for TomTom GPS? | John H (8) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1260465 | 2012-02-21 05:16:00 | HI folks Running Win XP SP3, ESET Nod 32, NetComm NB6Plus4Wn router. I have bought a TomTom GPS navigator, and cannot get it connected to the TomTom site to download updates. The TT Support Application requires Web Connector Port 4000, but it appears to be unavailable. I have tried disabling the Nod32 firewall, but that has not worked. Could any kind soul please help me out? Could the router be causing the problem? Thanks. John |
John H (8) | ||
| 1260466 | 2012-02-21 05:25:00 | You're not the only one who's having probs (discussions.tomtom.com) Try this from the above site Now it works, the sequence is: 1) connect the device 2) Open Tomtom website and connect to My Tomtom account 3) a message like "My Tomtom not started or not installed" will appear 4) Click the "install My Tomtom" button Or this (uk.support.tomtom.com Change the port to 5000. Worked for me.). Change the port to 5000. This may or may not work. Also try rebooting |
Speedy Gonzales (78) | ||
| 1260467 | 2012-02-21 05:30:00 | Strange I've never had an issue with my Tom Tom. | CYaBro (73) | ||
| 1260468 | 2012-02-21 22:39:00 | Well, thanks for the reply Speedy. I had found that post and the solutions posted there did not work for me. When I did that, I did not get that message or the install button. In MyTomTom Support application, it shows the device as being connected, and that there are three updates for me. It also says that I cannot use the default Web Connector Port 4000. When I get on to the web page, it shows no device connected, and it doesn't list the updates (it does log me into my account). I have tried changing to ports 5000 and 5001, still no joy. I can't remember how many times I have rebooted the PC and reset the GPS. The TomTom GPS unit shows up as a network adapter in Device Manager, which says it is functioning normally. I spoke to someone from TomTom, and he said that their webpage is rich in Java and Flash - did I have them installed and enabled? I checked all that, and they were there, but just in case, I reinstalled them, and disabled Flashblock just in case. I reduced the security setting to the minimum. I have added a rule to NOD32 allowing inward and outward TomTom traffic on ports 4000, 5000, and 5001. Still no joy. I can only assume that there is some setting on the PC that is foiling things. Many years ago I checked with ShieldsUP with www.grc.com and it showed all my ports were stealth. I have just checked again with port 4000 and it is still stealth. Hence my question about how to open up a port that may be blocked in some way. Clutching at straws here... |
John H (8) | ||
| 1260469 | 2012-02-21 22:45:00 | If adding ports to NOD didnt work, you may may have to add them to the router. If you use one. Its probably the router thats blocking the ports, not NOD | Speedy Gonzales (78) | ||
| 1260470 | 2012-02-21 22:53:00 | Yes, that is what I wondered, which is why I included the model of my router in the original post - NetComm NB6Plus4Wn. Unfortunately, I do not know how to add a port to the router - I went through all of the options, but it was complete gobbledegook to me! Can you tell me where to look and what to do please Speedy? Thanks. | John H (8) | ||
| 1260471 | 2012-02-21 23:07:00 | I have no idea. I'm not using that modem / router. Chill maybe able to help you out. I think he's using the same modem | Speedy Gonzales (78) | ||
| 1260472 | 2012-02-21 23:27:00 | Thanks Speedy | John H (8) | ||
| 1260473 | 2012-02-21 23:43:00 | You may have to look for virtual server / port forwarding in the router. You may have to change your NIC ip address from automatic (and put an ip in manually), to make it a static ip first (make sure the ip you type in, is a valid ip address, and within the valid ip range, for / of the router. Before you add the port /4000 / whatever ports the tomtom uses and the static ip to the router. Only thing you may have to find out is, if the ports for the tomtom are TCP/UDP, or both. I could try and have a look with teamviewer. This will let me log in remotely from here. But, you'll see what I'm doing. | Speedy Gonzales (78) | ||
| 1260474 | 2012-02-22 00:39:00 | I just downloaded from Tom Tom to my Tom Tom GPS this morning using Tom Tom Home version 2.8.2.2264. There is a new upgrade 2.8.3.2499 which I upgraded to after I downloaded the maps this morning. I have never had any problems. No error messages. In the the connections preferences I had 'Direct Connection to the Internet (Recommended)' ticked. |
Bobh (5192) | ||
| 1 2 | |||||