| 1261681 |
2012-03-01 11:29:00 |
Latest news is that Crown insurance most certainly will not provide an O/S. The laptop is being sent back to me with a new HDD only. Warehouse Stationery is in consultation with Toshiba about restoration discs and who is paying for them is not yet clear. The local store manager has given us a small ray of hope, but we will see. My goal really was to highlight the pitfalls and difficulties non tech PC purchasers may experience with extended warranties provided by non IT 3rd parties. Also more effort is needed by stores selling these machines to explain how critical it is to create restoration discs. Just imagine an excited newby turning on their laptop for the first time and being asked to go through the process of creating restoration discs. Firstly, most wouldn't understand what thats all about, Secondly they didn't walk out of the store with a bunch of DVDs in preparation for this now did they?
Oh well here's hoping things will work out, otherwise I will just fix it myself! |
Robman (16713) |