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| Thread ID: 121497 | 2011-10-28 08:20:00 | Thumbs up to Telecom/Chorus; red face for me | Tony (4941) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 1240494 | 2011-10-28 08:20:00 | There I was checking the mail when I noticed a small splash of colour in the ground by the telephone pole (up on an earth bank.) Looking closer I saw a bit of blue ethernet cable sort of half-buried. Seemed a bit odd, but not wanting to run the risk of disconnecting the whole neighbourhood, I went back inside and dialled 123 to report a possible problem. (sidebar - has anyone had to fight their way through the stupid, useless voice recognition system that Telecom uses? I was tearing my hair out by the time I got to a real person.) She on the other hand was very helpful and promised to send someone from Chorus out the same day. About three hours later a Chorus van arrives, and I show the technician the problem. He reaches down, scrabbles round a bit, and pulls up - wait for it - a piece of blue plastic tape! I was somewhat embarrassed. :blush: He was very kind, said very little, and sped off. So, good, fast efficient service from the telco, and a red-face moment for me. |
Tony (4941) | ||
| 1240495 | 2011-10-28 08:43:00 | He probably loved it. Getting paid for a call-out during working hours that was 'fixed' in 30 seconds. He'll be planting short cable strips all over the neighbourhood now in order to score more easy 'fixes'. |
Paul.Cov (425) | ||
| 1240496 | 2011-10-28 20:30:00 | At last - something from them that merits praise. :D | R2x1 (4628) | ||
| 1240497 | 2011-10-28 20:58:00 | They aren't too bad most of the time. :) With the telecom lady, just talk gibberish over whatever she's saying and eventually she'll put you through to 'someone who can help'. |
wratterus (105) | ||
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