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Thread ID: 124038	2012-04-02 06:43:00	OneNet hosted Exchange - any opinions?	ratbert (14955)	Press F1

Post ID	Timestamp	Content	User
1267982	2012-04-02 06:43:00	Our old Exchange server is in need of some TLC and we're thinking of scrapping it and moving to hosted Exchange. I've been in touch with OneNet and their system seems quite well set up, at least as far as I can tell from talking to a salesperson. I'm inclined to favour an NZ-based provider over an overseas one and their servers are in NZ too. Their backup and redundancy systems look good on paper. Question is, has anyone here had any dealings with them? I'm especially interested to hear about problems and how they've been handled and resolved. Ratbert.	ratbert (14955)
1267983	2012-04-02 07:16:00	I've looked at a few hosted Exchange options but settled on Office 365 from Microsoft themselves. It isn't hosted in NZ but I don't see any issues with that. Enterprise plans start from $12.25 per user per month, which is cheaper than any NZ based hosted Exchange I found, and you get a lot more storage (25GB!) plus you also get Sharepoint Online and Lync Online. You also have the option of getting Office Professional Plus on subsription as well. Onenet offer a service guarentee of 99.5% while microsoft's is a financially backed 99.9%. That might not sound like much of a difference but it means that the host could be down for up to a maximum of 43.2 minutes per month (microsoft) vs 216 minutes per month (Onenet).	CYaBro (73)
1267984	2012-04-02 11:46:00	+1 for Office365. I've set it up for a client and haven't had any issues with it. I think the cost is about $8 per user per month for just exchange (not sure of the size limit though). Recently we added Lync services and that was another $3 per user per month. Relatively easy to set up and manage (the longest part was waiting for Orcon to set up the correct DNS records), you can do everything via the shell. They also have 24/7 support and there is heaps of help online since it's world wide. You can't really beat MS in hosting their own product :D	WarNox (8772)
1267985	2012-04-02 12:35:00	+1 for Office365. I've set it up for a client and haven't had any issues with it. I think the cost is about $8 per user per month for just exchange (not sure of the size limit though). Recently we added Lync services and that was another $3 per user per month. Relatively easy to set up and manage (the longest part was waiting for Orcon to set up the correct DNS records), you can do everything via the shell. They also have 24/7 support and there is heaps of help online since it's world wide. You can't really beat MS in hosting their own product :D Yea cheers, I should have mentioned that they do have cheaper plans but if you want to integrate with your existing active directory then you need at least the E1 plan at $12.25. Microsoft are also going to be giving office 365 for free for students and teachers in the near future too.	CYaBro (73)
1267986	2012-04-03 01:15:00	Thanks for the replies. Does a financially backed guarantee mean that they pay you if there's an outage, and does that also apply if there is some other kind of problem? I'd be interested to hear how people have got on after having a problem with 365, was it handled well by Microsoft? Guarantees don't always mean much from big companies on the other side of the world.	ratbert (14955)
1267987	2012-04-03 01:30:00	Thanks for the replies. Does a financially backed guarantee mean that they pay you if there's an outage, and does that also apply if there is some other kind of problem? I'd be interested to hear how people have got on after having a problem with 365, was it handled well by Microsoft? Guarantees don't always mean much from big companies on the other side of the world. Correct, they will pay you if they go over that 0.1% downtime. If you think about how many users there are on Office 365 that could potentially cost Microsoft a lot of money so they have a great incentive to keep it up or fix it quickly if something does go wrong.	CYaBro (73)
1267988	2012-04-03 07:31:00	I have an opinion. Unfortunately it's extremely biased as I am part of the team here at OneNet. No sales pitch. Just want to clarify a few points: - OneNet provides 99.9% uptime SLA... - The SLA is also financially backed - We provide an extremely comprehensive web based control panel - We do not put limits on mailbox storage. However while Microsoft's marketing department offer 25GB storage per user in Exchange, their engineering team suggest that mailboxes over 5GB may experience performance issues. - We're not limited to Microsoft tools in delivering our solution. Exchange is only one part of the mix. For example while our solution is based on Exchange there are a number of third party products (antispam, antivirus, backup, archiving) that we user in our environment that are not Microsoft's solutions because we believe other vendors offer a more comprehensive solution in these areas. That did end up turning into a bit of a sales pitch. Hope it helps.	romanp (16736)
1267989	2012-04-03 09:04:00	I have an opinion. Unfortunately it's extremely biased as I am part of the team here at OneNet. No sales pitch. Just want to clarify a few points: - OneNet provides 99.9% uptime SLA... - The SLA is also financially backed - We provide an extremely comprehensive web based control panel - We do not put limits on mailbox storage. However while Microsoft's marketing department offer 25GB storage per user in Exchange, their engineering team suggest that mailboxes over 5GB may experience performance issues. - We're not limited to Microsoft tools in delivering our solution. Exchange is only one part of the mix. For example while our solution is based on Exchange there are a number of third party products (antispam, antivirus, backup, archiving) that we user in our environment that are not Microsoft's solutions because we believe other vendors offer a more comprehensive solution in these areas. That did end up turning into a bit of a sales pitch. Hope it helps. That's interesting romanp as the info I got from OneNet themselves just a month ago says that it is only 99.5% uptime SLA and doesn't mention anything about financially backed. Has it changed since then?? Has pricing changed too as Microsoft's pricing has come down about 20% in the last month or so?	CYaBro (73)
1267990	2012-04-04 01:19:00	I was told 99.9% uptime by OneNet. As far as penalties for outages go, I think that a negative report on a local forum like this one would provide more incentive for a local provider to fix things than Microsoft having to fork out a few hundreds of thousands of $$$ from the petty cash jar :) Incidentally how much do MS pay in the event of an outage, and perhaps Roman can tell us what OneNet pays? Not that it's a big deal, I'm more interested in how well disputes are handled.	ratbert (14955)
1267991	2012-04-04 02:10:00	Financially backed 99.9% up-time SLA. This has been the case since we moved to Exchange 2010. Perhaps the documentation you received was incorrect and reflected the old SLA. We have not changed pricing recently. We believe that compared with what Microsoft are offering, particularly around support, OneNet provides exceptional value. If your system is not working and you can't get hold of a support person who can actually help you, you're unlikely to be thinking "I'm glad I'm saving a couple of dollars a month on this".	romanp (16736)
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