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| Thread ID: 121867 | 2011-11-18 08:46:00 | Warranty info | DeSade (984) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 1244257 | 2011-11-18 08:46:00 | What are my chances of getting a positive response from Playtech over a ASUS laptop with a busted hinge. Its still in warranty till Feb 2012 Will I need the CGA? |
DeSade (984) | ||
| 1244258 | 2011-11-18 09:44:00 | Unlikely. CGA and (usually) warranty won't cove wear and tear or accidental issues. Depending on your contents insurance's excess you could go that way... |
Cato (6936) | ||
| 1244259 | 2011-11-20 19:40:00 | My experience with Playtech has always been positive in terms of prompt response, but with this sort of issue it will be up to Asus to determine if the hinge is busted because of a manufacturing defect (which they'd cover) or from misuse or wear & tear (which they probably won't). CGA won't support you unless it is broken because of shoddy manufacture, and if that is the cause, Asus will likely front before you need to go down that path anyway. That said, I'm yet to see an Asus laptop hinge break from anything other than mistreatment. | inphinity (7274) | ||
| 1244260 | 2011-11-20 20:23:00 | PLaytech directed me back to Asus. The laptop has been well cared for. |
DeSade (984) | ||
| 1244261 | 2011-11-20 20:29:00 | Ring these guys ASUS Authorized Service Center 60 Hugo Johnston Drive Penrose Auckland 1061 0800-278 778 |
Speedy Gonzales (78) | ||
| 1244262 | 2011-11-21 01:00:00 | It may be a seized hinge???? , seized open or closed. A seized hinge will cause the case around the hinge to break. That would be a faulty part, not wear & tear. I cant imagine any amount of wear & tear causing a NB hinge to fail in 1year. Would only be bad design if it couldnt last at least the warranty period. If your car door fell off within a year, that couldnt be called normal wear & tear :thumbs: |
1101 (13337) | ||
| 1244263 | 2011-11-21 01:32:00 | I cant imagine any amount of wear & tear causing a NB hinge to fail in 1year. Would only be bad design if it couldnt last at least the warranty period. If your car door fell off within a year, that couldnt be called normal wear & tear :thumbs: Hmm, did I miss something, how do we know it is less than a year old? |
inphinity (7274) | ||
| 1244264 | 2011-11-21 02:47:00 | It has a 24 month warranty that expires in February. | DeSade (984) | ||
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