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| Thread ID: 148343 | 2019-11-18 07:40:00 | Office 365 Programs require Full reinstall yet again-Microsoft Community Discussion | Neil F (14248) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1464987 | 2019-11-18 07:40:00 | I am grateful for such a detailed response from Greg- accepting that we all have our biases I should appreciate any comments or other suggestions from PCWorld members re the matter [ My original submission[/U] I am on Windows 10 (64bit) Version 1909 . -the recent update from 1903 worked well . . I have 4gb RAM and lots of Disk space . I zealously clean out temp folders using CCleaner . The other day I got an automatic Office 365 (Home) update -again no problems . On Saturday (in New Zealand) all Office programmes worked as normal . On Sunday morning none would open -Outlook ,Excel ,Word etc . I checked under Windows Updates and Security but there had been no updates overnight . I tried Office 365 Modify (some forum commentators use the word Change) Quick Repair but no success . I then did the full online uninstall and reinstall option and got all working again . This is the third occasion this year where I have had to resort to this repair technique . . FYI a MS Support person had previously advised me how to do this . Any ideas why such non opening of MS Office 365 issue occurs? Neil The Community Response from Greg Carmack . Hi Neil . I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you . Please note that CCleaner is no longer recommended by any expert in forums where we see the most cases, by the thousands, after it was bought by Avast bloatware and their genius developer retired . I would not use it, use Disk Cleanup as well as all of WIndows tools like Defender which are safer, assure best performance and are from Microsoft which knows how to protect and maintain their OS best . So this could be the reason why Office 365 is requiring reinstall so often . What we have found is that in Windows 10 everything depends on the quality of the underlying install, the same reason enthusiasts have never run Factory or Upgrade installs because they know there would be endless issues . For example there have been zero return problems by those who follow the gold standard Clean Install here: . microsoft . com/en-us/windows/wiki . . . . " target="_blank">answers . microsoft . com It is better and faster than any previous version of Windows, and a better install than any amount of money could buy . So when you get time I'd study over that to see if it's something I can help you do . You can also go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: . microsoft . com/en-us/windows/wiki . . . " target="_blank">answers . microsoft . com Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account . Then continue with the other steps to go over your install most thoroughly . Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker . Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu . Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now . Updating drivers from the Device Manager or Windows Update is rarely enough . The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page . . |
Neil F (14248) | ||
| 1464988 | 2019-11-18 08:29:00 | Hmmm not entirely bad advice but none of that really has anything to do with Office? He seems to infer that Office has issues if the Windows install is "not the best" or if drivers and BIOS are not kept updated. Again, not bad advice but you'd be hard-pressed to find a direct correlation between drivers and Office? Personally, I've not run into this issue with having to repair or re-install office and the install on this computer is about 3 years old with multiple Windows 10 updates, regular patching and even a change in Office subscription along the way. To be fair though since the Office "ecosystem" moved to the "proverbial cloud" I have seen issues with installation... most recently on my work laptop where double-clicking the installer just wouldn't go. I subsequently found that installing office BEFORE I joined the computer to the domain worked much better and the installer was far happier to run so this may be a domain issue rather than something related specifically to Office 365. Not much else to add at this point but I guess the only way to really see what's happening is wiping your system updating the bios and then performing a clean install of windows and then installing all the latest drivers. Then wait to see if Office throws a wobbly. |
chiefnz (545) | ||
| 1464989 | 2019-11-18 19:56:00 | Would word etc start in safe mode ? thats allways the 1st thing to try, ie run, winword . exe /safe Ive had to do 'online' repairs of 365 on a few PC's , on a few Ive had to fully uninstall/reinstall It happens . Win/Office is not bug free . 3 times in a year makes me think you have other issues with your machine . It could also be 3rd party plug-ins causing Office issues, or 3rd party AV causing issues in Office (less likely) Some programs install plugins into office , they can cause serious issues . If it was my PC, I'd seriously consider a wipe & clean re-install . Also, run some Hard Drive tests . last thing, dont install major build up[dates (eg 1909) untill you are 100% sure they are bug free . The build updates seen to often have bugs . Wait for others to do the testing , wait for MS to fix the bugs (if any) . Dont be in a rush, wait a month . |
1101 (13337) | ||
| 1464990 | 2019-11-18 20:25:00 | I have seen issues where the WIn10 Office 'app' that comes preloaded , causes issues when you install office separately. So in Win10 settings, apps , I allways remove the preinstalled Office app (its in there in twice) , before installing Office . |
1101 (13337) | ||
| 1464991 | 2019-11-18 21:13:00 | I can't open this site: Clean Install here: answers.microsoft.com Or this one either: answers.microsoft.com Both come up as 'Page not found'. I am interested in this topic as I too have Office 365 installed. The only problem I have is with Outlook, all the other programmes are just fine. But as Outlook is my main email client, it is driving me batty. I have reinstalled a number of times, had a tech into fix it (oh horrors - that doesn't happen, I usually fix all my own problems - sometimes with a little help from Wainui :)) and all to no avail. So what next should I try? Buy a new desktop? I've had the present one for quite a while, although the family nerd (son) has a fiddle from time to time. He doesn't come home to his ma often enough though. :( |
R.M. (561) | ||
| 1464992 | 2019-11-18 21:22:00 | Have you tryed following the 'Ask the Microsoft Community' link which is given at the bottom of the 'Page not found' for either of those sites you have mentioned above? | CliveM (6007) | ||
| 1464993 | 2019-11-18 21:28:00 | No - I'll have a look and try that. Thanks. | R.M. (561) | ||
| 1464994 | 2019-11-18 21:46:00 | The only problem I have is with Outlook, all the other programmes are just fine . ( What issues are you having in Outlook ? is it setup as pop3 , Imap , other (gmail,365/outlook . com)? if its pop3 , run a scanpst on the pst files . Having too much old email can sometimes cause weird issues (eg 20Gb++ old old email) . Do you have alot of old emails ? Try going into Outlook options, add-ins , comm addins & disable/remove 3rd party com addins |
1101 (13337) | ||
| 1464995 | 2019-11-18 22:06:00 | To begin with, it doesn't play nicely with Mailwasher Pro (I used that very successfully last year when I had thousands (literally!) scam emails coming in over a period of 14 days). That has now stopped! I looked at the addins, I think I need the one for Eset, not sure about the others - I will have to think about it. I was trying to synchronize my 3 calendars (the one with Outlook, the one on my Android phone and lastly the one on my iPad) and installed Sync2. Things seemed to fall apart when I downloaded a Windows update (don't remember which one it was), but have been downloading them again since then. |
R.M. (561) | ||
| 1464996 | 2019-11-19 00:16:00 | To begin with, it doesn't play nicely with Mailwasher Pro (I used that very successfully last year when I had thousands (literally!) scam emails coming in over a period of 14 days) . That has now stopped! . Have you got the current Mailwasher, its 7 . 12 . 6 I use that as well, its has 1 POP and 2 Outlook . com Accounts, all work perfectly fine, as well as the latest Outlook (Office 365) . One add on you may want to check is anything you have that's related to Apple ( Iphone or Ipad) That particular addon in Outlook causes a mountain of troubles sometimes . One company that I do work for every one 20+ people were having problems with outlook, removed the iphone sync add-on and bingo problems ALL disappeared . You need to actually uninstall the add-on not just disable, as apple still causes problems when installed . |
wainuitech (129) | ||
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