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Thread ID: 9112	2001-05-08 01:21:00	Msgsrv32	Guest (0)	Press F1

Post ID	Timestamp	Content	User
12304	2001-05-08 01:21:00	I've been running Norton Anti Virus without problems for quite a while. Down loaded virus definitions update last night and now the computer locks up on startup when Norton is loading and the error window says it's a problem with Msgsrv32. When I boot in safe mode and delete Norton then reboot it works fine. Re-load Norton, same problem. Why has this problem suddenly appeared and how can I fix it?	Guest (0)
12305	2001-05-08 03:10:00	Are you running Microsoft Messenger? I found I had a similar problem when running mesenger and Norton, the only way i found to fix it was to remove Norton, then messemger, then reload Norton, then reload messenger. Porbably not the simplest way to do it, but it worked	Guest (0)
12306	2001-05-08 03:48:00	support.microsoft.com If this article does not describe the error message that you are receiving, view the following Microsoft Web site to view more articles that describe error messages: support.microsoft.com SYMPTOMS When you start or shut down your computer, you may receive the following error message: Msgsrv32 Caused a General Protection Fault in User.exe CAUSE This behavior can occur if you have faulty computer hardware or a damaged driver or program, or if your Windows core files are damaged. RESOLUTION To work around this issue, you must first determine whether it is caused by software or hardware. If you restart your computer in Safe mode and the error message does not occur, the origin is more likely to be a driver or program. If you restart your computer in Safe mode and the error message does occur, the issue is more likely to be hardware or damaged Windows core files. Restart your computer, press and hold down the CTRL key until you see the Windows 98 Startup menu, and then choose Safe Mode. Test your computer in Safe mode. If the error message does not occur, use the following steps to use the System Configuration utility to identify the program or driver that may be causing the error message. If the error message does occur, there may be a problem with your Windows installation or you may be experiencing a symptom of faulty hardware. See the 'Testing the Hardware' section of this article. After your computer restarts in Safe mode, use the System Configuration utility (Msconfig.exe) to minimize conflicts that may be causing the error message: Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information. On the Tools menu, click System Configuration Utility. On the General tab, click Selective Startup, and then click to clear the following check boxes: Process Config.sys File Process Autoexec.bat File Process Winstart.bat File (if available) Process System.ini File Process Win.ini File Load Startup Group Items Click OK, and then restart your computer normally when you are prompted. After you restart and test your computer, if you still do not receive the error message, continue with the next set of steps. To identify the entry that is causing the error message: Run the System Configuration utility again. Click to select one check box under Selective Startup, click OK, restart your computer, and then test. Continue this process until you have selected all of the items under Selective Startup. If you select an item and the issue reoccurs, click the tab for the corresponding Selective Startup item, clear half of the check boxes, click OK, and then restart your computer. Continue this process until you locate the setting that is causing the issue. If you can restart your computer successfully when all of the items are selected, run the System Configuration utility, click Normal Startup, click OK, and then restart your computer. For additional information about using Msconfig.exe, click the article number below to view the article in the Microsoft Knowledge Base: Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98 Testing the Hardware To test your computer hardware, the most efficient method is to install Windows in a new (or 'clean') folder. If the issue occurs after you have a 'clean' installation, your issue is probably caused by faulty hardware. Contact your hardware manufacturer or have your hardware checked by a hardware specialist. To install Windows in a new folder, use the steps in the following Microsoft Knowledge Base article: Q193902 How to Install Windows 98 in a New Folder If the issue is resolved after you install Windows in a 'clean' folder, either your Windows core files are damaged, or there is a setting in your original installation that is causing the problem. You can continue to use the new installation, but you must reinstall your programs. If you want to return to your original installation of Windows and continue troubleshooting, use the steps in the following Microsoft Knowledge Base articles: Q193902 How to Install Windows in a New Folder Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98	Guest (0)
12307	2001-05-09 01:46:00	Ok, that's great for Win98 but I run 95b. I should've mentioned that. Any more help?	Guest (0)
12308	2001-05-10 02:04:00	This program which controls a lot of windows functions often reacts to glitches in other programs by giving the message 'not responding'. The trick is to find the program causing the problem, then a cure! For Norton Anti Virus try the symantec site at: service1.symantec.com You may find the answer. For general info look at: home.mmcable.com Cookie Crusher on my setup sometimes causes msgsrv32.exe to not respond, but too intermittently to find the cause.	Guest (0)
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