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| Thread ID: 124616 | 2012-05-07 05:26:00 | Telecom SMTP services down 6 hours and counting | AllanHall (16780) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1274018 | 2012-05-07 05:26:00 | Is any any body else having issues with Telecoms SMTP . xtra . co . nz I am in New Plymouth Central City . I rang telecom NZ this morning and as on hold for 1 hour (57 minutes to be exact ) ( shocking for business) Then after 30 minutes with a help tech ( um if you could call them that) The tell me they are going to send me to a higher level tech whom tells me after about 15 minutes that that have SMTP issues . Ahhhhhhh why did I ever go back to telecom after 5 years away from them??????? I need my head read . So it tool 1 hour and 45 minutes to get that information . Then all email sent today has not arrived, at the clients so i find out after making a few phone calls . So a warning it seems that if you sent email between 10 - 11 am with telecon . :devil NZ that that mail could well be lost . Now Still no out going mail service and almost a full business day with out it . Losses are mounting staff cannot communicate with clients . :mad: |
AllanHall (16780) | ||
| 1274019 | 2012-05-07 06:06:00 | Staff? You have a business and use an ISP smtp server? Why? | pctek (84) | ||
| 1274020 | 2012-05-07 06:56:00 | I have been having the same problem. Thanks pctek for the useful reply, but it sheds no light on the problem we are encountering. | PENTIUM (426) | ||
| 1274021 | 2012-05-07 07:05:00 | There is no light to shed, and nothing you can do but wait and hope. Relying on an unreliable service for your business communications is not the best idea. Since it has been farmed out to Yahoo! it has not even been up to the low bar of "consumer grade" email service. |
fred_fish (15241) | ||
| 1274022 | 2012-05-07 07:26:00 | smtp.xtra.co.nz was down today, but send.xtra.co.nz was fine. A lot of my small business customers have their domain email with providers who don't offer anything other than unsecured, unauthenticated SMTP (which a lot of ISPs block, so their mail client is set to send through their ISP). | Greven (91) | ||
| 1274023 | 2012-05-07 08:19:00 | Staff? You have a business and use an ISP smtp server? Why? It effected everyone who went thru Xtra's SMTP server including our exchange server.. |
paulw (1826) | ||
| 1274024 | 2012-05-07 09:25:00 | why does your exchange server use Xtra SMTP? | Greven (91) | ||
| 1274025 | 2012-05-07 09:38:00 | why does your exchange server use Xtra SMTP? +1 If you are investing the resources to run a mail server (I suppose exchange qualifies?) why cripple it by relying on yahoo for smtp? |
fred_fish (15241) | ||
| 1274026 | 2012-05-07 19:31:00 | A lot of my small business customers have their domain email with providers who don't offer anything other than unsecured, unauthenticated SMTP (which a lot of ISPs block, so their mail client is set to send through their ISP). We offer authenticated smtp, or SSL smtp or both.... Even if the domain email doesn't - go to Gmail and use theirs instead. Then you still hvae the domain email address. |
pctek (84) | ||
| 1274027 | 2012-05-07 20:59:00 | ..why cripple it by relying on yahoo for smtp? I noticed the problem too and had to send some emails through gmail.Though what if you don't want to do that with some email? |
notechyet (4479) | ||
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