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| Thread ID: 124623 | 2012-05-07 10:00:00 | blue star thing at top of Win 7 screen. | lakewoodlady (103) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1274092 | 2012-05-08 08:44:00 | Does it have the acer logo on it in green and it says something like "acer empowering technology"? | stratex5 (16685) | ||
| 1274093 | 2012-05-08 09:42:00 | Nope, it's not Acer, it has MSI on the case from memory. LL |
lakewoodlady (103) | ||
| 1274094 | 2012-05-08 09:50:00 | Ohh well then is there a long shaded bar? | stratex5 (16685) | ||
| 1274095 | 2012-05-08 11:26:00 | Yeah, there is a shaded bar which shows when the star is clicked, it has icons on it which could be settings. Trouble is the desktop icons are so huge they obscure most of it. With any luck the owner's cataract op this week will be successful. Then I might get somewhere. As I said in a previous post, I will try and get screenshot when I go there next. He just wants me to help him with some things like emails and Google etc. Its near impossible at the mo, because he is nearly blind. Very frustrating! LL |
lakewoodlady (103) | ||
| 1274096 | 2012-05-08 20:58:00 | When you go try right clicking both, the star and the bar and check what the menu says. There should be a item called exit or something. Please post screenshots of the blue star then the shaded area then the right click tabs for both. :thanks |
stratex5 (16685) | ||
| 1274097 | 2012-05-08 21:09:00 | I just googled it and i found... ITS A VIRUS!!! Here is how you should get rid of it. ( www.ehow.com) They say it appears on every screen. Can you confim this. Heres what microsoft community came up with. (" social.microsoft.com) |
stratex5 (16685) | ||
| 1274098 | 2012-05-08 21:45:00 | your second link doesnt work.... | GameJunkie (72) | ||
| 1274099 | 2012-05-08 22:36:00 | stratex5, no, I dont think its a virus. There are no words or message and it is not on all screens from what I remember. The guy had an expired norton av and I removed that and put MSSE on for him. I thought it may have been, but MSSE did not pick it up as one. Am wondering if it belongs to norton and didn't get removed. I am sure I'll find out next week if I go there. (His son has also been trying to help him.) LL |
lakewoodlady (103) | ||
| 1274100 | 2012-05-09 05:31:00 | Then take the screenshots i told you and i can have a look and help. Sorry about the link here it is (social.microsoft.com) |
stratex5 (16685) | ||
| 1274101 | 2012-05-09 08:37:00 | I'm guessing it's something rocketdock.com/ like rocket dock or a modified version of dock thing. Acer and HP seem to be using them as OEM's to put their crap on and look nice. Doesn't add much. No one I know uses them. I just ask, "you use this?" usually a no so it's an uninstall. | The Error Guy (14052) | ||
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