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Thread ID: 124599 2012-05-06 04:52:00 Windows Phone 7 and Zune - Cannot load the drivers for this device WalOne (4202) Press F1
Post ID Timestamp Content User
1273850 2012-05-06 05:43:00 Here is the google link ( www.google.co.nz)

Sorry for all the links.;) 		stratex5 (16685)
1273851 2012-05-06 06:05:00 Tried this last fix as well (updating marketplace), but I still get "No device connected" from Zune ... WalOne (4202)
1273852 2012-05-06 06:49:00 Is there an error code? stratex5 (16685)
1273853 2012-05-06 06:55:00 "This device is not working properly because Windows cannot load the device required for this device (Code 31)."

Thanks for your time and inputs :thanks 		WalOne (4202)
1273854 2012-05-06 07:16:00 Have you tried this?

1. Click Start, right-click Computer, and then click Properties. (My Computer in Windows XP.) 2. Click Device Manager. (In Windows XP, this can be found under the Hardware tab.) 3. Expand Portable Devices. 4. Right-click your device and then click Uninstall. 5. If it is displayed, click to select Delete the driver software for this device and then click OK. 6. Click the root computer icon, and then click Scan for hardware changes on the Action menu. 7. Open Portable Devices, double-click your Windows Phone 7, and then click the Driver tab. 8. Click Update Driver. 9. Click Browse my computer for driver software. 10. Click Browse, locate the Program Files/Zune/Drivers folder on your computer, and then click OK. 11. Click Next and if you're prompted, click Install. 12. After the driver installation is complete, click Close two times to exit the Device Manager. If you're prompted to do this, restart your computer. 		stratex5 (16685)
1273855 2012-05-06 07:25:00 Try this or run the fixit (support.microsoft.com)

Or try the Win7 registry stuff

Windows 7 or Vista

Click Start , and then click All Programs.
Click Accessories, and then click Run.
Type regedit, and then click OK. If you're prompted for an administrator password or for a confirmation, type the password, or click Allow.
In the navigation pane, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{EEC5AD98-8080-425F-922A-DABF3DE3F69A}
In the right pane, click UpperFilters.
Note: You may also see an UpperFilters.bak registry entry. You don't have to remove that entry. Click UpperFilters only. If you don't see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8 in this section.
On the Edit menu, click Delete.
When you're prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.
Note: If you don't see the LowerFilters registry entry, unfortunately this content cannot help you any further.
On the Edit menu, click Delete.
When you're prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart your computer. 		Speedy Gonzales (78)
1273856 2012-05-06 08:20:00 Stratex5 and Speedy, thanks for your efforts, but no joy on both counts.

BTW Speedy, I blew my PC upgrade budget on this Nokia Lumia 800 ... maybe there's a lesson there. :groan:

If all else fails, would you be available to do a diagnosis later in the week? :) 		WalOne (4202)
1273857 2012-05-06 08:29:00 I dont think its your phone, I think its the software as I have seen a lot of complaints about this issue. How about doing a soft reset (i think its called). stratex5 (16685)
1273858 2012-05-06 08:32:00 Did the fixit find any probs? Or tell you why its not working? Yup I can try and figure it out. Send me a txt when youre ready. What version of windows is it? Win7 as well? Speedy Gonzales (78)
1273859 2012-05-06 08:35:00 Try this ( www.ehow.com) stratex5 (16685)
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