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Thread ID: 9507 2001-05-31 13:16:00 Cursor not responding Guest (0) Press F1
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13434 2001-05-31 13:16:00 My computer (an IBM Aptiva with Win 95) has suddenly started freezing the cursor a few seconds after boot up. The cursor will not move in response to the mouse or the arrow keys on the keyboard. With no selection capability, it is difficult to get far enough to try anything that might give more clues as to the problem. Can you help solve this? Guest (0)
13435 2001-05-31 16:00:00 Boot the computer in safe mode. If the problem goes away, then you may have a device conflict or a damaged program (which is attempting to load at startup). If not, then it is probably a damaged windows file.

If you have replaced a mouse or keyboard recently, it would be the most likely cause of a conflict. It could also be a program which you have just installed or reconfigured which is causing the problem

To check for device conflicts go start/settings/control panel/system/device manager, and look for any devices with exclamation marks against them (these may not show up in safe mode, you may have to individually check the IRQ's etc for each device).

To fault find: Boot in safe mode and go start/run, type msconfig, then Ok, Ok. You can selectively disable devices and programs through this utility.

For more detailed faultfinding info try the Knowledge Base at microsoft.com and look up these articles:

Q127970 Load Failures Listed in the Bootlog.txt File

Q133240 Troubleshooting Device Conflicts with Device Manager


Q136337 Troubleshooting Windows 95 Startup Problems

Q139437 Windows 95 Emergency Recovery Utility

Q181966 System Configuration Utility Advanced Troubleshooting Settings

Q192926 How to Perform Clean-Boot Troubleshooting in Windows 98

Q243039 How to Perform a Clean Boot in Windows 95
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