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Thread ID: 125135 2012-06-08 07:53:00 Unable to load Google and Facebook gogranny (15148) Press F1
Post ID Timestamp Content User
1280576 2012-06-08 23:08:00 Husband's laptop . . . he's not a happy chappy :-( I'm doing my best to find the fix - but unfortunately I don't have the skill to do so .

Download teamviewer, and Pm me your id and password . I'll have a look .

Or ask Speedy :)
Nick G (16709)
1280577 2012-06-09 00:45:00 So what do both do?? Just hang?

This is the message:

"The connection was reset

The connection to the server was reset while the page was loading.

* The site could be temporarily unavailable or too busy. Try again in a few moments.
* If you are unable to load any pages, check your computer's network connection.
* If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."

So, checked the firewall for allowance of Firefox and Explorer to access web. Hubby can access other sites using Firefox, just not Google or Facebook. Our business has a Facebook page.
gogranny (15148)
1280578 2012-06-09 00:58:00 So what version of IE and firefox are installed?? You'll have to install IE8 for FB. Since it no longer supports IE 6 and 7. And IE 7 and 8 if you mean Gmail. Since, it no longer supports IE 6 and 7 Speedy Gonzales (78)
1280579 2012-06-09 00:59:00 Its probably Norton blocking something. I would uninstall it and install something else

So Norton can be a problem? Will try Malwarebytes as suggested by 'lakewoodlady'.
We are going to upgrade the business computers shortly (PC and laptop) ... Oh boy...I feel another headache coming on :-))
gogranny (15148)
1280580 2012-06-09 01:03:00 So what version of IE and firefox are installed?? You'll have to install IE8 for FB. Since it no longer supports IE 6 and 7. And IE 7 and 8 if you mean Gmail. Since, it no longer supports IE 6 and 7

IE8 and Firefox 12.
gogranny (15148)
1280581 2012-06-09 01:03:00 Norton and Mcafee are 2 of the crappiest programs / firewalls around. I wouldnt install either on anything. If you want as NickG said, install teamviewer on it (http://www.teamviewer.com)

Then send the ID and password it gives you to me in a PM. And I can check it out from here
Speedy Gonzales (78)
1280582 2012-06-09 01:05:00 I know that message. Unplug your router, leave it for 10 minutes, then plug it back in. I used to aways get that message when I had left the router on for a while without using it, and that was the fix. Nick G (16709)
1280583 2012-06-09 01:09:00 So what version of IE and firefox are installed?? You'll have to install IE8 for FB. Since it no longer supports IE 6 and 7. And IE 7 and 8 if you mean Gmail. Since, it no longer supports IE 6 and 7

IE8 and Firefox 12.
gogranny (15148)
1280584 2012-06-09 01:20:00 Norton and Mcafee are 2 of the crappiest programs / firewalls around. I wouldnt install either on anything. If you want as NickG said, install teamviewer on it (http://www.teamviewer.com)

Then send the ID and password it gives you to me in a PM. And I can check it out from here

Golly - thanks for that info. Am currently downloading Malwarebytes onto the lap top. Will first off run that. While that's running will turn off the router. If no joy when everything comes back to life, will install Teamviewer. So guys, when we update our computers, what do you suggest for firewalls - or is Windows okay?
gogranny (15148)
1280585 2012-06-09 02:03:00 Just as long as you dont install dodgy software / go to dodgy sites, windows firewall is fine. Speedy Gonzales (78)
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