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Thread ID: 123095	2012-02-02 23:28:00	Emails to xtra	Brucem (8688)	PC World Chat

Post ID	Timestamp	Content	User
1257134	2012-02-02 23:28:00	My ISP is Snap, but we have trouble with some xtra clients not receiving our emails. Ther are at least 4 people with thsi problem. The emails do not come back as they would with a wrong address or for various other reasons. It is as if they disappeared into a black hole. Can anyone help?	Brucem (8688)
1257135	2012-02-02 23:33:00	Your emails probably got trapped by yahoo's spam filter. (xtra email is yahoo) those recipients will need to login to xtra webmail, and check the spam folder & adjust spam filter settings. Not alot you can do about it. are these emails just bulk emails or marketing emails ??	1101 (13337)
1257136	2012-02-02 23:40:00	As 1101 suggested, tell them to look in the spam filter, chances are very good thats where they will be. If the mails also happen to be invoices, quotes or anything else like that the spam filters will stop them. The only way to stop it from happening apart from changing ISP's is to attach the document as an attachment. If I send out an invoice , receipt or quote from my accounting program directly xtra will block it, so I have to send them as a PDF attachment.	wainuitech (129)
1257137	2012-02-03 00:07:00	As 1101 suggested, tell them to look in the spam filter, chances are very good thats where they will be. If the mails also happen to be invoices, quotes or anything else like that the spam filters will stop them. The only way to stop it from happening apart from changing ISP's is to attach the document as an attachment. If I send out an invoice , receipt or quote from my accounting program directly xtra will block it, so I have to send them as a PDF attachment. Which are currently the single biggest malware vector :? I wish people would use a mail service provider that actually provides a mail service. Yahoo seems to have other problems to deal with instead of fixing their mail.	fred_fish (15241)
1257138	2012-03-06 02:30:00	Yes, I believe this is a serious problem. Xtra is applying spam labels to perfectly legitimate emails and thus they do not reach their own customers. This is really bad service. Most of the xtra customers, and most of those who are sending to xtra addresses, do not know that mail is not reaching its destination. If you don't know something is wrong it is very difficult to fix. To be more confusing not all emails with exactly the same content are dumped by xtra. There is no logic in this. How do we get the message to xtra that their system is failing their customers?	dveitch (6045)
1257139	2012-03-06 03:07:00	Had this problem yesterday. A clients expected emails not arriving but found them by logging into webmail & they were in the 'trash folder!'	fnphoto (2434)
1257140	2012-03-06 08:45:00	How do we get the message to xtra that their system is failing their customers? Easy. Cancel your account and go elsewhere.	fred_fish (15241)
1257141	2012-03-06 20:28:00	Easy. Cancel your account and go elsewhere. Then use some of the money you save to send them snail mail saying why you left and how good it is. ;) The fact that an envelope has to be opened assures that you have to get a brighter class of person than the normal non-responder.	R2x1 (4628)
1257142	2012-03-06 23:29:00	In fact they need to login to webmail & DISABLE the spam filter Those email a/c's with given/sold to Yahoo (by xtra) . Email is nothing to do with xtra anymore Xtra will not do anything about it, they don't care . In fact yahoo/xtra email is just unreliable . Allways has been . :badpc:	1101 (13337)
1257143	2012-04-25 21:07:00	I finally discussed the problem with Snap, and was advised to change my outgoing ISP name from inet to snap. It seems to have worked for at least most of the people that weren't getting my mail. inet was in independent ISP that was taken over by snap; @inet.net.nz was an alias.	Brucem (8688)
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