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Thread ID: 13192	2001-11-26 05:13:00	2002 NORTON ANTI-VIRUS LIVE UPDATE PROBS	Guest (0)	Press F1

Post ID	Timestamp	Content	User
25640	2001-11-27 10:24:00	Alan, thanks for the thought, but yes I was connected.I appreciate every ones comments and help.For us novices it gets a bit freaky sometimes, and sometimes just the simplest things can get overlooked. just jules	Guest (0)
25641	2001-11-28 06:44:00	Hi there.... this might sound rather strange (and I can hear everyone laughing) but what virus software were you running before you installed the new one? I had similar problems once before, and had to completely delete the old software off, before Nortons would work properly. Just a thought	Guest (0)
25642	2001-11-28 07:47:00	Hi Alan, when we bought the computer 13months ago, apparently the Norton oem version installed was 92-95 ( I think). I cant remember exactly, but they did tell me to uninstall that before I put the new one on.Which I thought I did. Am I able to look somewhere to check, in case that one is not completely gone? Sorry I do get a bit spooked at some of the things you guys suggest I do. Oh by the way, today I tried updating again, and it stopped installing today at 120.0KB, (there were 981.0 KB to update) One suggestion was to install updates one at a time, but how do I do that? I think I'll be keeping you guys busy with some of my dumb questions. I do appreciate it though, thanks. Jules	Guest (0)
25643	2001-11-29 06:39:00	Hello JJ, Just another thought, what is your internet connection like ?, I remember that a few people have had problems getting the first update from the symantec server, as it is quite large(symantec gets a lot of pressure on their servers with all the virus warnings around now) Have you tried connecting to the server at different times' if you have'nt try later at night or early in the morning. Just something else to try. Alan	Guest (0)
25644	2001-11-30 04:04:00	Hi Alan and everyone else. guess what, problem fixed, apparently I had too many internet connections and I hadnt specified which ISP that I wanted the updates to run through. Hope that makes sense, thanks again Jules	Guest (0)
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