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Thread ID: 125489	2012-07-02 07:11:00	Windows 7 laptop not sleeping	bot (15449)	Press F1

Post ID	Timestamp	Content	User
1285296	2012-07-02 07:11:00	I have an ASUS F5R laptop that has lately not been sleeping. Whenever I close the lid or launch sleep (Start -> Sleep), the screen fades, but the power LED does not blink and the hard drive light blinks every now and then. I cannot wake the laptop to wake up (power button, hitting keyboard, mouse, etc does nothing) and I have to perform a hard reset. I have not installed any new hardware and this has only happened recently. Any ideas? HijackThis log: Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 6:12:39 p.m., on 2-07-2012 Platform: Windows 7 SP1 (WinNT 6.00.3505) MSIE: Internet Explorer v9.00 (9.00.8112.16446) Boot mode: Normal Running processes: C:\Windows\system32\taskhost.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe C:\Program Files\VMware\VMware Player\hqtray.exe C:\Program Files\Microsoft Security Client\msseces.exe C:\Program Files\Unlocker\UnlockerAssistant.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE C:\Program Files\Google\Drive\googledrivesync.exe C:\Users\Owner\AppData\Local\Microsoft\SkyDrive\Sk yDrive.exe C:\Users\Owner\AppData\Roaming\Dropbox\bin\Dropbox .exe C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe C:\Program Files\Google\Drive\googledrivesync.exe C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe C:\Program Files\NetBeans 7.1.1\bin\netbeans.exe C:\Program Files\Microsoft Visual Studio 10.0\Common7\IDE\devenv.exe C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe C:\Windows\system32\rundll32.exe C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe C:\Windows\system32\RunDll32.exe C:\Windows\system32\SearchFilterHost.exe C:\Users\Owner\Desktop\HijackThis.exe C:\Windows\system32\taskeng.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.nz/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = 172.31.232.250:3128 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 10.*;cas;*.local;<local> R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - URLSearchHook: NCH EN Toolbar - {37483b40-c254-4a72-bda4-22ee90182c1e} - C:\Program Files\NCH_EN\prxtbNCH_.dll O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: NCH EN - {37483b40-c254-4a72-bda4-22ee90182c1e} - C:\Program Files\NCH_EN\prxtbNCH_.dll O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll O3 - Toolbar: NCH EN Toolbar - {37483b40-c254-4a72-bda4-22ee90182c1e} - C:\Program Files\NCH_EN\prxtbNCH_.dll O4 - HKLM\..\Run: [ASUS Live Update] C:\Program Files\ASUS\ASUS Live Update\ALU.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe" O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe" O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe O4 - HKLM\..\Run: [VMware hqtray] "C:\Program Files\VMware\VMware Player\hqtray.exe" O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jaureg.exe" -u auto-update O4 - HKLM\..\Run: [B2C_AGENT] C:\ProgramData\LGMOBILEAX\B2C_Client\B2CNotiAgent. exe O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKCU\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe O4 - HKCU\..\Run: [Google Update] "C:\Users\Owner\AppData\Local\Google\Update\GoogleU pdate.exe" /c O4 - HKCU\..\Run: [AlcoholAutomount] "C:\Program Files\Alcohol Soft\Alcohol 52\AxAutoMntSrv.exe" -automount O4 - HKCU\..\Run: [Facebook Update] "C:\Users\Owner\AppData\Local\Facebook\Update\Faceb ookUpdate.exe" /c /nocrashserver O4 - HKCU\..\Run: [GoogleDriveSync] "C:\Program Files\Google\Drive\googledrivesync.exe" /autostart O4 - HKCU\..\Run: [SkyDrive] "C:\Users\Owner\AppData\Local\Microsoft\SkyDrive\Sk yDrive.exe" /background O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray O4 - HKCU\..\Run: [TuneSync] C:\Program Files\TuneSync\TuneSync.exe O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE') O4 - Startup: CCC.lnk = ? O4 - Startup: Dropbox.lnk = C:\Users\Owner\AppData\Roaming\Dropbox\bin\Dropbox .exe O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MIF5BA~1\Office12\EXCEL.EXE/3000 O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MIF5BA~1\Office12\ONBttnIE.dll O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MIF5BA~1\Office12\ONBttnIE.dll O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MIF5BA~1\Office12\REFIEBAR.DLL O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll O10 - Unknown file in Winsock LSP: c:\program files\vmware\vmware player\vsocklib.dll O10 - Unknown file in Winsock LSP: c:\program files\vmware\vmware player\vsocklib.dll O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: ASLDR Service (ASLDRService) - Unknown owner - C:\Program Files\ATK Hotkey\ASLDRSrv.exe O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\Windows\system32\brsvc01a.exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe O23 - Service: @C:\Program Files\Nero\Update\NASvc.exe,-200 (NAUpdate) - Nero AG - C:\Program Files\Nero\Update\NASvc.exe O23 - Service: ServiceLayer - Nokia - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe O23 - Service: Skype C2C Service - Skype Technologies S.A. - C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe O23 - Service: StarWind AE Service (StarWindServiceAE) - StarWind Software - C:\Program Files\Alcohol Soft\Alcohol 52\StarWind\StarWindServiceAE.exe O23 - Service: Syntek AVStream USB2.0 WebCam Service (StkSSrv) - Syntek America Inc. - C:\Windows\System32\StkCSrv.exe O23 - Service: VMware Agent Service (ufad-ws60) - VMware, Inc. - C:\Program Files\VMware\VMware Player\vmware-ufad.exe O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - C:\Program Files\VMware\VMware Player\vmware-authd.exe O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\Windows\system32\vmnetdhcp.exe O23 - Service: VMware USB Arbitration Service (VMUSBArbService) - VMware, Inc. - C:\Program Files\Common Files\VMware\USB\vmware-usbarbitrator.exe O23 - Service: VMware NAT Service - VMware, Inc. - C:\Windows\system32\vmnat.exe O23 - Service: wampapache - Apache Software Foundation - c:\wamp\bin\apache\apache2.2.21\bin\httpd.exe O23 - Service: wampmysqld - Unknown owner - c:\wamp\bin\mysql\mysql5.5.20\bin\mysqld.exe -- End of file - 11516 bytes	bot (15449)
1285297	2012-07-02 07:24:00	Try this: answers.microsoft.com	wainuitech (129)
1285298	2012-07-02 07:28:00	Try this: answers.microsoft.com Thanks, I will try that when I restart next	bot (15449)
1285299	2012-07-02 07:32:00	These dont have to be in startup O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jaureg.exe" -u auto-update O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKCU\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray Dont think removing these entries from startup will fix the prob tho	Speedy Gonzales (78)
1285300	2012-07-03 08:09:00	Try uninstalling the current version of the ATI drivers, and install 12.6 if its available for this laptop. It looks like 12.6 which has just come out fixes a lot if things inc system hangs after going into sleep mode. I would also check, if the BIOS is up to date. The BIOS is up to 505.	Speedy Gonzales (78)
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