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| Thread ID: 123720 | 2012-03-13 03:17:00 | How is this for service........ | Billy T (70) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 1264619 | 2012-03-13 03:17:00 | By accident of fate, we have two Navman GPS units. I bought an MY65T to help us on our South Island rambles, so just to spite me Mrs T promptly won an MY90T! Unfortunately the MY90 failed after a few weeks and ended up back at Service Plus, who do NAVMAN's service. They keep you informed on progress daily, right down to advising when the tech starts work in it (an automated system sure, but pretty good regardless). Anyway the fault was confirmed (another email) and 90 was replaced (couriered within 24 hours) and seemed OK, with the whole process taking a couple of days. However, recently it decided it wasn't a USB device anymore so next chance I got (late yesterday morning) I dropped it in at Serviceplus as I was driving right past their door. By the time I got home in the traffic there was an email telling me it had been assigned to a tech and was undergoing diagnosis, a short while later there was another email saying the fault had been confirmed and a replacement requested, then first thing this morning a Courier delivered the new unit. That was 22 hours after my drop-off, but there was barely 5 hours of work time in that period. As an ex-service manager in electronics, from a time when three days was a very good turnaround for a workshopped job and two days was just achievable with a following wind, I must say I am impressed with that level of service. Back in my day the customer had to be single, good looking and available to get that kind of service, either that or a relative of the General Manager. Cheers Billy 8-{) :thumbs: |
Billy T (70) | ||
| 1264620 | 2012-03-13 03:40:00 | Top marks to Serviceplus and long may it last. | mikebartnz (21) | ||
| 1264621 | 2012-03-13 03:44:00 | Wow, that's good. All parts of their service. | Richard (739) | ||
| 1264622 | 2012-03-13 03:56:00 | As an ex-service manager in electronics, from a time when three days was a very good turnaround for a workshopped job and two days was just achievable with a following wind, I must say I am impressed with that level of service. Back in my day the customer had to be single, good looking and available to get that kind of service, either that or a relative of the General Manager. Back in the dark ages you were probably expected to fix the faulty item. Now that it seems to be bin it and replace the process should match the speed of the online retailers that can do same day shipping. The MY90s seem to be failing so often you should keep the 65 handy in case you need help getting home :D |
PaulD (232) | ||
| 1264623 | 2012-03-13 06:05:00 | Perhaps the Navman units are pretty reliable, so their workload isn't particularly heavy?? :) | johcar (6283) | ||
| 1264624 | 2012-03-13 06:13:00 | Wow - that's great to hear! | somebody (208) | ||
| 1264625 | 2012-03-13 06:14:00 | Impressive! | Erayd (23) | ||
| 1264626 | 2012-03-13 06:22:00 | It would be more impressive if it had not continued to fail in the first place. To be fair of course, they did put it right. |
Cicero (40) | ||
| 1264627 | 2012-03-13 06:34:00 | I was at Service plus taking my boys Toshiba laptop there for repair under warranty. Spoke to a guy in front of me who was beside himself with rage because a Navman he bought was faulty and it was its 3rd trip back for repair. Said to the dragon lets never buy a Navman, we had an old one a 320 and the clowns said there are no more updates for it So **** Navman got Tomtoms now. |
prefect (6291) | ||
| 1264628 | 2012-03-13 07:59:00 | Funny, I've never had to send my paper map book in for repair... ;) | Agent_24 (57) | ||
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