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| Thread ID: 14687 | 2002-01-15 23:36:00 | Quarantined files. | Guest (0) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 31366 | 2002-01-15 23:36:00 | This question is on behalf of a friend...lol..it really is...a few weeks ago I received an email from her that contained a virus. Luckily I didn't get infected but she obviously was. She has upgraded her Nortons and cleaned up her computer but it tells her that 5 files have been quarantined. She wants to know what happens next...apparently these files can't be cleaned or deleted so does she need to take any further action. Thanks | Guest (0) | ||
| 31367 | 2002-01-16 01:34:00 | Yes she does need to do more. Even though the viruses are now trapped and stuck in quarantine they are still on her system and that is never a good thing. As I dont know the name/s of the viruses I suggest your friend goes to www.symantec.com this is the site for symantec/norton and has a look through their database till she finds the viruses she has. There will also be either a removal tool or complete instructions on how to remove them. Dont be put off by the technical looking instructions either....if you actually read them through carefully you will realise that they are quite easy. If she still has problems then answer this post with some more details....the virus name and the version of windows she is running would help.Have fun | Guest (0) | ||
| 31368 | 2002-01-16 01:44:00 | Pam As inferred in your post, the reason NAV quarantined the five files was because your friend's AV definitions were out of date. The only other reason is when NAV detects a new virus or virus-like activity that it does not recognise. I'm not too sure if the quarantined files can be found and deleted by other utilities, (somebody else may place a post with another solution) but there is no need for your friend to do anything else, the quarantined files are quite safe and can do no harm. Next time a virus alert appears, your friend can use the delete option rather than quarantine and that will dispose of the infected file. Cheers Billy 8-{) |
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| 31369 | 2002-01-16 01:52:00 | Thanks a lot Billy....yes her Nortons was out of date and she had to update over the net. It was the JS/Kak.worm .So if she just leaves it alone the next time she updates her Nortons all will be ok....is that how it goes.....at the moment it is telling her that the files cant be deleted. | Guest (0) | ||
| 31370 | 2002-01-16 05:37:00 | Hello Billy / Pam, Re quarantining, actually the most common cause for any AntiVirus programme to quarantine files, is because it is unable to delete them because they are either Windows system files or the system thinks they are (such as Kernel32.exe confused with Kernel32.dll)The first thing you need to do is to go into the quarantine area and find out exactly which files are infected, if they are real system files you will need to replace them with clean copies if they are just files NAV can't access,the usual fix is to start in safe mode then try to delete them, that normally works. Billy is correct in saying that once the file is under quarantine it is prevented from doing any further damage, but ideally you want to remove them. Alan |
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