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| Thread ID: 15253 | 2002-02-02 04:05:00 | MS Word 97 will not load | Guest (0) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 33987 | 2002-02-02 04:05:00 | I am running Office 97 on a Pentium 2 with Windows 98. Last week, Word started to refuse to load up properly, and there appears to be some sort of loop involved because the Swap file just gets bigger and bigger until the machine comes to a halt. The only way to stop it is to use Ctrl/Alt/Del and terminate Word, which is not responding. After a few minutes, the swap file returns to its normal size. Excel works perfectly normally. I've tried all the things in the article about 'Jogging your memory' in the latest PC World to no avail. I have also tried reinstalling Office, but that is no help. Any ideas would be gratefully received. | Guest (0) | ||
| 33988 | 2002-02-02 07:48:00 | Hello John, Could be a couple of things, firstly make sure you have a virus scanner installed and do a scan of all files to see if you have a variant of the Nimda virus, one of it's tricks is to corrupt word. If your virus scan comes up clean, you probably have a corrupted normal.dot template, this is the template Word loads by default, if it is corrupted Word can not open, leading to out of memory messages. The fix for this is easy, just run a search for all normal.dot files and delete them all, word will create a new normal.dot next time you open it and everything should be back to normal. Alan |
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| 33989 | 2002-02-02 22:06:00 | Dear Alan, Thanks for bothering to try and help. I have run PC-cillin over the entire system twice with yesterdays updated data file, and found no viruses. As you suggested, I used Explorer\Find to locate one normal.dot file, consigned it to the recycle bin and then emptied it to be sure. Unfortunately, no improvement (after rebooting). Any other suggestions? Regards, John |
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