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| Thread ID: 15496 | 2002-02-08 10:30:00 | Problems after doing a system refresh | Guest (0) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 34911 | 2002-02-08 10:30:00 | After a series of drive boot area errors I was advised by the PC Company to try a system refresh (instructions were sent). I followed all the steps and once every thing was completed I noticed that I have reverted back to IE5 and outlook express 5. I then tried to update my system at Microsoft windows update but kept receiving error messages. I tried all their suggestions but nothing helped. I then tried to update Internet explorer, downloaded the files but they wouldn't copy across (missing or incomplete setup) - I repeated this several times without any luck. I then found that under add/remove programs that outlook express 6 was listed. I had a bright idea that outlook express might have a repair tool so I 'removed' it - you guessed it, I now have NO outlook express (no repair function - oops). Whilst I was on the bright idea theme I thought, never mind, I will just do a system restore. Needless to say even though I created a new restore point immediately after the system refresh, it wouldn't restore (said no restore point was available ?!!?). Am I beyond hope? Should I just crawl back to the PC company and leave my mess to the experts? Any suggestions appreciated - keep it reasonable low tech as you might of guessed my newbie position by now. Cheers Jen System: Windows ME |
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| 34912 | 2002-02-08 10:53:00 | Have you tried downloading a completely new setup from your Internet service provider, most of them have a download section on their site,Wave does if you can acess them.all the best dave |
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| 34913 | 2002-02-08 11:23:00 | Thanks Dave, I visited my ISP site and they only provide links back to microsoft for IE6 . I am beginning to think that there is confusion reining in my registry over what I had and what I have now. This is an area I do know better not to apply any bright ideas to. I am too chicken to try the 'repair' function in add/remove program on the IE program in case I am left without a browser as well! The local PC Company showroom is open on Saturdays - I think it best I pay them a visit. Jen |
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