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Thread ID: 15691	2002-02-14 07:38:00	The PC Company Again....	Guest (0)	Press F1

Post ID	Timestamp	Content	User
35658	2002-02-14 22:25:00	Ok the pc co dont get me started, we got our computer in march 2001 since we have had it, it has been in a total 6 times, one of those times the first day we got it the moniter didnt work, that took a week 2 repair, the other 5 times in a 2 month period they nevr fixed the problem that it originally went in for, and in fact still has the problem as I talk 2 u now. We found the staff 2 b rather rude and never returned our calls, the insurance cover that we got for our computer through the place in which we purchased the computer also seemed 2 put off return our calls. Only after heavy discussions have we finally have been promised a replacement computer at no extra cost. But if we had known that these were the hassles that we were going 2 get in purchasing a computer then we never put more consideration in were we purchased it. Pc Company thanku 4 your time and for keeping me on my feet.	Guest (0)
35659	2002-02-14 22:52:00	The thing that bothers me about Colin's post is that their service is becoming overloaded. Personally, I'd judge a computer company as successful if they don't have an overloaded service department. If they don't constantly have computers returned for repair or replacement. I have bought several computers over the years, and built a few too. The ones I've had to get fixed etc. are usually the ones I build myself, buying the cheapest parts possible (this due just to lack of funds)... I currently have a Gateway, and have had it for a while, and have NEVER had a problem with it - not one. If the PC Company is so good, why do they constantly have to repair their machines? I don't think its all to do with freight... I have had computers carted all round the country, and I've never had to hotglue any components into place - and never had troubles arise due to freighting them. I have never used a PC Company computer, so I won't say anything about what I personally think of them, but I do know that I have heard more complaints about them and their service than good reports, and I'm not referring to message boards - these are all first-hand accounts from people I know. As such I won't recommend them to anybody, firstly because their are shops that sell just as good for cheaper, and if the person I'm recommending to has the money to spend on a higher-end model I'll send them past PC Company to a place like Dell or Gateway, whose computers work.	Guest (0)
35660	2002-02-15 00:31:00	Do I really need to say it sk??? Push the <expletive> button once for <blasphem> sake!! I'm sorry for offending if you have parkinsons disease. G P	Guest (0)
35661	2002-02-15 00:40:00	If I had a computer that had broken down six times since March 2001, I would front up to the company and say under the Consumer Guarantees Act of 1993 I demand a full refund. Which of course you are entitled to.	Guest (0)
35662	2002-02-15 00:49:00	SK - you gotta slow down on that mouse. Now, I don't want to be accused of towing the company line or anything. Personally, I don't think I have ever used a PC Company machine (sorry, Colin). This does mean I have never ever had a problem with them. The devil you know is always the one that crashes, has had failures, and has been in for repair. The devil you don't know could be considerably worse, but you haven't experienced it. That's the thing. More people out there that use a company or product, the more bad experiences you'll get. That doesn't mean that bad experiences are okay and should be accepted. The key is that the company stands behind the product and does fix things in a reasonable time. That is the challenge for the PC Company. I also think there is an issue for all PC vendors with the ratio of sales of new machines to support for old ones. They tend to rely on revenues from sales to fund the support on machines sold a year ago. That isn't a great way to run a business, and some companies address that by selling warranty upgrades. Anyway, enough said for the moment. robo.	Guest (0)
35663	2002-02-15 02:03:00	Oops sorry about the repeating thing it was the heat of the moment ;-) grrrrr oh and the money back thing well since we have the computer on hire purchase we work out that we would lose out on almost $500-$600 buckaroonees so that idea went right out the window although it would save my sanity i geuss ;-).	Guest (0)
35664	2002-02-15 03:47:00	I suppose the ideal company to own or manage would be one which produces nothing, sells it for enormous profits, and has no customers.	Guest (0)
35665	2002-02-15 05:13:00	well these PC Co threads got me thinking......... and as luck would have it the in-laws wanted a CD writer fitted to their PC Co machine today.... well I thought to myself...what a wonderful chance to have a look inside this beasty...... Here I was expecting to see all sorts of crimes against the computing world lurking inside...... Yes there was some hot glue.... a dab at the end of each PCI card, but nothing to panic over. The components used were all of a reasonable brand....no cheng-shin tyre company components used...... The power supply was a tragic excuse though....130watt... In the time they have had it though the only thing that has had to be replaced is the mouse..with an optical that has never given a problem. All in all I thought it wasnt too shabby...and all credit to the managing director for taking the time to respond on this forum, how many other companies have you guy's seen do that??? Maybe a chappy named Bill would like to respond here one day...	Guest (0)
35666	2002-02-15 05:19:00	No customers = no one to buy your product Graham :-p Id prefer selling nothing for something to lots of people. Its not like its gonna break down now is it ;-)	Guest (0)
35667	2002-02-15 08:35:00	Seems to be a good deal of pros and cons here. I guess, as has been stated, that if the PC co is fixing problems, then really, they are looking after there customers. I suppose its like old Alan Martin used to say -'Its the putting right that counts'. This business of voided warranty for opening the case is one that I did ask them about as I would have wanted to fit my zip drive to any new machine I bought. They told me that if the machine played up, they would put it back to original specs - hardware and software. If it still played up, they would fix it, if not, they would charge me, but that they had no bother about me taking the lid off and tinkering. I thought that was quite a reasonable attitude. As I live in Hamilton and work about 500 metres from their factory, taking a faulty product back to them wouldn't be out of my way, but for Dad, its an hours drive each way, and a day lost. I suggested that he gets a refund and buys a more expensive machine from his local dealer - it'd be cheaper in the long run.	Guest (0)
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