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Thread ID: 15760	2002-02-16 06:25:00	problems	Guest (0)	Press F1

Post ID	Timestamp	Content	User
35893	2002-02-16 06:25:00	I have a particular problem with Yahoo e-mail. I first signed up with them 2yrs ago and had no problem-6mb email space, 3 digit password etc, I thought that was cool...until the p.c crashed! Once I had restored my p.c. I went to check my Yahoo e-mail, (as I had stored some handed down photographs in there and had copies of files that were important for running my p.c), only to find I could not gain access to my e-mail! I sent a letter to the support team at Yahoo - this failed too! I re-signed up as the same person that I had before with one exception I had to add a few more digits to my sign in name. Only difference being that I was now required to have 6 digits in my password (instead of the 3 I had before) and I only got 4mb e-mail space (instead of the 6mb that I had before). I am utterly furious with Yahoo for this! I have lost my families photos and those important files for my p.c which wont run properly without these files if the computer crashes again! All I need is a cookie which the team at Yahoo obviously wont look up for me! Plus the other problem is that I'm panicking so much I have forgotten my security question answer and I cant access my old account to change it to one I can remember! This I am sure would solve my problem so as I can get my cookie back? I also read in the latest internet magazine that Yahoo has been in and out of the court system lately too! Could that have anything to do with the response that I did recieve from Yahoo being so abrupt? I have written them a second e-mail to which I have had no response to at all! Please help me? Do you have anything else in mind that I could try? I use ME. Yours sincerely W. Mckinlay	Guest (0)
35894	2002-02-16 08:47:00	From listening to your problem, it doesnt sound like Yahoo is at fault at all. To sign in, you need your email account name, and your password, thats it. The cookie you have on your computer is just a way of remembering your username and password so you dont have to type it in all the time, and this ISNT something that yahoo can just replace. To generate the cookie, you have to be able to type in the password in the first place. If you have forgotten your password, then as a safeguard, you have your security question which you have to answer in order to get your password. The short of it is, if you have forgotten your password, AND the answer to your security question, there is no way of gaining access to your email account without hacking it. This is exactly how it should be, if you cannot provide Yahoo! with a password, or correctly answer the question, they have know way of knowing it is in fact you.	Guest (0)
35895	2002-02-16 09:36:00	www.sotmesc.org	Guest (0)
35896	2002-02-16 10:35:00	First, to access your email account you need a username and password. A username is unique - that is, no two are alike. Recreating a new one that is similar but not the same just doesn't work. You say the password was 3 characters. Can you remember this? If so, type it in the box. Second, the security question answer. When you think up a password some sites give you the chance to think up a security question that relates to your password so that if you forget it the security question will prompt your memory. eg If you had a goldfish called fred the question could be 'What is your pet's name?' What you could do is sign up for a new email account and when you get to the security questions have a real think to see if you were likely to use any of them. eg if you DON'T have a goldfish then 'What is your pet's name?' does not apply. Thirdly: Did you write down your password anywhere? Fourthly: Don't stress. The stuff's safe. It's just a case of remembering the password. Sleep on it.	Guest (0)
35897	2002-02-17 02:50:00	Sorry, Wendy, Yahoo can not look up your password. It is not stored in a readable way anywhere on their systems. They store an encrypted version of your password. When you log in, what you type is encrypted by the same method and the result is compared with the version they have. All they could do is give you a new one IF you can prove that you are you. With millions of users, and a free service, perhaps they have limited provision for ccustomer service. That is how they protect your information from other people. By the way, information stored on anyone else's computer is not safe -- it's not safe on your computer from a crash -- and although Yahoo are careful, and can probably recover most things from a disaster, there is no guarantee. You have to look after your own information.	Guest (0)
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