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| Thread ID: 16077 | 2002-02-25 21:09:00 | urgent help needed!!! | Guest (0) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 37069 | 2002-02-25 21:09:00 | Last night, one of the chips on the circuit board of my hard drive started to issue smoke. Details: Seagate U-Series5 40GB UDMA/100 5400RPM My query is this ? is there any way to get the data off my drive? I am afraid to restart my pc with the drive in it incase any more damage is done to my pc and the data on the drive. I have about three years of work and study notes on the drive that is not backed up anywhere else (silly me) and I need it as a resource for this my final year of study. My drive is still under warranty as I purchased it new with my pc in late march last year. I am taking the drive in to the shop I purchased it from this morning, but I am not sure if they will be any use ? they have not proved terribly reliable in the past with repairs. Any information appreciated. Cheers, Mark. |
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| 37070 | 2002-02-25 22:48:00 | If it is still under warranty, then it should be possible to get the circuit board replaced. You probably need to ensure there are written details securely attached to the drive stating the problem and firmly saying the drive itself must not be replaced or otherwise tampered with as you have data on it. Dont rely only on verbal communication between you, your shop and the harddrive supplier. If neccessary find out who the Seagate suppliers are and deal with them directly. | Guest (0) | ||
| 37071 | 2002-02-26 05:15:00 | Get in writing that they will replace the logic assembly, not just give you a new drive before you hand it over. I suspect their guarantee policy would be replacement or repair at their choice. The difficulty is that an IDE drive has a factory written ROM which maps out bad sectors and tracks. This is unique to the platter assembly. I don't know if they can non-destructively produce such a map on a replacement logic board. There are companies which specialize in data recovery. It costs. Good luck. Backup is a problem. No backup is worse. |
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| 37072 | 2002-02-26 07:05:00 | Don't like your chances, man. One suggestion, any chance it was fluff shorting some lines on circuitry and a quick blow job will remove the problem? Long shot, but you never know. Is anything melted? robo. |
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| 37073 | 2002-02-26 08:00:00 | yeah, one of the bigger chips on the drive is melted. I had a chat to the tech guys from the outfit i'm dealing with and he's charging $200 for a retreival that isn't guaranteed and will void the warranty. Another suggestion i've had put to me is that a company in auckland hav a sterile room and deal with server hard disk failures, however this by far the pricier of the two, but success is more likely. Due to the nature of the drive and the fault, any attempt at retreival will void the warranty. I'm not too fussed about the warranty, my data is more important than a $300 hard drive, but there is a limit to the lengths i'll go to get my files back. Mark. |
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