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| Thread ID: 16144 | 2002-02-27 12:25:00 | ADSL mysterious huge expensive download | Guest (0) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 37327 | 2002-02-27 12:25:00 | I am a Jetstream 400 customer who runs a small website for a non-profit organisation (not hosting). I have just recieved a bill from Telecom for $1000 because of a single download of 4.3 GB (my monthly limit is 400Mb, after which Telecom charges 20c/Mb) for which I am not (knowingly, at least) responsible. I had a windows 98 pc, dynalink router with a firewall (ZoneAlarm) and up to date virus protection (McAfee), did not use file sharing programs, and limited internet access (via the firewall) to internet explorer, Outlook Express, Dreamweaver and McAfee (ie I thought I was doing everything right). The mysterious download occured at 4am one morning, and in just over 3 hours 4.3 Gb was (allegedly) occured. Noone in the house used the pc at that time. I did not notice any firewall alerts. Additionally, I had a 6Gb hard drive, of which less than 1 Gb was free (ie not enough room to download 4.3Gb of files). Unfortunately I upgraded my PC 2 weeks ago (prior to obtaining the above Telecom bill) to Windows 2000 and a larger hard drive, so am unable to access the event logs for the firewall etc. I am concerned that either my router has been somehow hacked or subverted, or somehow a rouge program is responsible. Sorry about the length of this, but does anyone have any ideas as to what might have been going on? Any help would be greatly appreciated. Thank you paulv |
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| 37328 | 2002-02-27 20:35:00 | If you didn't do it, and you are sure nobody in your house did it, then do your best to prevent paying for it. I assume the PC was turned on? Ask telecom for any detail you can get about this event. They keep logs for their billing. Make it clear you do not intend to pay for it until you are satisfied that it did actually occur and that someone in your household asked for it. 4.3Gb is pretty ridiculous, sounds like something screwy to me. It's not going to be easy, Paul, but do your best. robo. |
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| 37329 | 2002-02-27 21:50:00 | Hi Paul. Depending on your router type and configuration you may not see anything in your event logs or personal firewall logs. If the router performs NAT then you may have been simply sent some 50MB ping packets which will not go past the router, but you will still have to pay for. Telecom may waive some of the bill if you grovel. | Guest (0) | ||
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