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Thread ID: 126186	2012-08-13 01:22:00	crash / freeze	NZHawk (4093)	Press F1

Post ID	Timestamp	Content	User
1294353	2012-08-13 01:22:00	I have a computer that indiscriminately freezes. I have ran a ram test: passed I test the hdd: passed here are the most common event logs they are gobblygook to me could someone decipher them for me, and give me some suggestions as to repair Thank you Log Name: System Source: Microsoft-Windows-Wininit Date: 13/08/2012 11:54:34 a.m. Event ID: 11 Task Category: None Level: Warning Keywords: User: SYSTEM Computer: Alex-PC Description: Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications. Event Xml: <Event xmlns="schemas.microsoft.com <System> <Provider Name="Microsoft-Windows-Wininit" Guid="{206F6DEA-D3C5-4D10-BC72-989F03C8B84B}" /> <EventID>11</EventID> <Version>0</Version> <Level>3</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x4000000000000000</Keywords> <TimeCreated SystemTime="2012-08-12T23:54:34.140434400Z" /> <EventRecordID>178068</EventRecordID> <Correlation /> <Execution ProcessID="544" ThreadID="572" /> <Channel>System</Channel> <Computer>Alex-PC</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="StringCount">0</Data> <Data Name="String"> </Data> </EventData> </Event> Log Name: System Source: Microsoft-Windows-DNS-Client Date: 12/08/2012 11:23:04 p.m. Event ID: 1014 Task Category: None Level: Warning Keywords: User: NETWORK SERVICE Computer: Alex-PC Description: Name resolution for the name dsn9.d.skype.net timed out after none of the configured DNS servers responded. Event Xml: <Event xmlns="schemas.microsoft.com <System> <Provider Name="Microsoft-Windows-DNS-Client" Guid="{1C95126E-7EEA-49A9-A3FE-A378B03DDB4D}" /> <EventID>1014</EventID> <Version>0</Version> <Level>3</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x4000000000000000</Keywords> <TimeCreated SystemTime="2012-08-12T11:23:04.016765500Z" /> <EventRecordID>177803</EventRecordID> <Correlation /> <Execution ProcessID="1444" ThreadID="4440" /> <Channel>System</Channel> <Computer>Alex-PC</Computer> <Security UserID="S-1-5-20" /> </System> <EventData> <Data Name="QueryName">dsn9.d.skype.net</Data> <Data Name="AddressLength">16</Data> <Data Name="Address">02000035C0A814010000000000000000</Data> </EventData> </Event> Log Name: System Source: Disk Date: 8/08/2012 9:01:28 a.m. Event ID: 11 Task Category: None Level: Error Keywords: Classic User: N/A Computer: Alex-PC Description: The driver detected a controller error on \Device\Harddisk1\DR1. Event Xml: <Event xmlns="schemas.microsoft.com <System> <Provider Name="Disk" /> <EventID Qualifiers="49156">11</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-08-07T21:01:28.435828300Z" /> <EventRecordID>174811</EventRecordID> <Channel>System</Channel> <Computer>Alex-PC</Computer> <Security /> </System> <EventData> <Data>\Device\Harddisk1\DR1</Data> <Binary>0E04800001000000000000000B0004C0030100000000000000 00000000082D0000000000000000007A21010000000000FFFF FFFF060000005800000000000000FF0006120C000010000000 003C000000000000000000000040ABDB0880FAFFFF00000000 00000000607CF40880FAFFFF00000000000000000000000000 00000000000000000000000000000000000000000000000000 000000000000000000000000000000000000</Binary> </EventData> </Event>	NZHawk (4093)
1294354	2012-08-13 02:13:00	Those dont look like crashes. Get bluescreen and see what that shows. If it crashed. See if there's a bugcheck error in event viewer somewhere. Try changing the DNS server ips for the network card, for the DNS timeout. It could be the Skype DNS servers are down	Speedy Gonzales (78)
1294355	2012-08-13 02:40:00	1st two relate to software problems, ( not uncommon) the third one can mean a Hardware problem, either motherboard or HDD. The driver detected a controller error on \Device\Harddisk1\DR1. Try changing the connection on the motherboard & or Cable.If its losing contact it will freeze and sometimes crash. Had a customers PC the other day saying Controller error, as I was copying off his data the drive spat the dummy and died. Yet a HDD test the day before read fine.	wainuitech (129)
1294356	2012-08-13 02:42:00	BlueScreen reported no crashes	NZHawk (4093)
1294357	2012-08-13 02:43:00	Is there a way to narrow down which software is causing the freezing?	NZHawk (4093)
1294358	2012-08-13 03:21:00	Get ccleaner install it, then go to tools / uninstall tab. Click on save to text file. Copy and paste whats in there (whats installed) in here.	Speedy Gonzales (78)
1294359	2012-08-13 03:42:00	7-Zip 9.12 beta 24/05/2010 Adobe Flash Player 11 ActiveX Adobe Systems Incorporated 8/08/2012 6.00 MB 11.3.300.270 Apple Application Support Apple Inc. 1/08/2012 61.0 MB 2.1.9 Apple Mobile Device Support Apple Inc. 1/08/2012 24.9 MB 5.2.0.6 Apple Software Update Apple Inc. 20/10/2011 2.38 MB 2.1.3.127 Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver Atheros Communications Inc. 14/05/2010 1.0.0.14 AudibleManager Audible, Inc. 1/02/2012 1906841144.0.0.1637684 Bitdefender Internet Security 2012 Bitdefender 22/05/2012 15.0.38 Bonjour Apple Inc. 20/10/2011 2.00 MB 3.0.0.10 Canon Easy-PhotoPrint EX 4/08/2012 Canon Easy-WebPrint EX 4/08/2012 Canon Inkjet Printer/Scanner/Fax Extended Survey Program 4/08/2012 Canon MP Navigator EX 4.0 4/08/2012 Canon MP495 series MP Drivers 4/08/2012 Canon My Printer 4/08/2012 Canon Solution Menu EX 4/08/2012 CCleaner Piriform 24/07/2012 3.21 Defraggler Piriform 7/08/2012 2.10 doPDF 7.1 printer Softland 11/09/2010 13.4 MB Family Tree Maker 2010 Ancestry.com 30/08/2010 556 MB 19.0.207 Foxit Creator Foxit Corporation 15/09/2010 3,0,2,0506 Foxit PDF Creator Toolbar Ask.com 11/08/2011 1.62 MB 1.6.5.0 Foxit PDF Editor Foxit Software 11/08/2011 5.60 MB 2.2.0.0205 Foxit Reader Foxit Software Company 11/09/2010 10.5 MB 4.1.1.805 Google Earth Google 18/11/2011 92.7 MB 6.1.0.5001 Google Toolbar for Internet Explorer Google Inc. 13/08/2012 7.4.3203.136 iCloud Apple Inc. 10/03/2012 33.2 MB 1.1.0.40 Intel(R) Graphics Media Accelerator Driver Intel Corporation 24/05/2010 54.2 MB 8.15.10.1872 iTunes Apple Inc. 1/08/2012 182 MB 10.6.3.25 Java(TM) 7 Update 5 Oracle 7/08/2012 101 MB 7.0.50 K-Lite Mega Codec Pack 4.8.5 19/10/2009 4.8.5 Microsoft .NET Framework 1.1 Microsoft 2/06/2010 34.8 MB 1.1.4322 Microsoft .NET Framework 4 Client Profile Microsoft Corporation 26/06/2010 38.8 MB 4.0.30319 Microsoft Encarta Standard 2006 Microsoft Corporation 2/06/2010 525 MB 2006 Microsoft Office File Validation Add-In Microsoft Corporation 6/10/2011 7.95 MB 14.0.5130.5003 Microsoft Office Home and Student 2007 Microsoft Corporation 15/02/2012 12.0.6612.1000 Microsoft Primary Interoperability Assemblies 2005 Microsoft Corporation 30/08/2010 7.71 MB 8.0.50727.42 Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 Microsoft Corporation 24/05/2010 260 KB 8.0.50727.4053 Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Corporation 24/05/2010 252 KB 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Corporation 16/06/2011 300 KB 8.0.61001 Microsoft Visual C++ 2005 Redistributable (x64) Microsoft Corporation 24/05/2010 708 KB 8.0.61000 Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 Microsoft Corporation 14/04/2011 580 KB 8.0.51011 Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 Microsoft Corporation 24/05/2010 212 KB 9.0.30729.4148 Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 Microsoft Corporation 24/05/2010 200 KB 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 Microsoft Corporation 14/04/2011 790 KB 9.0.30729.5570 Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 Microsoft Corporation 14/04/2011 598 KB 9.0.30729.5570 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 Microsoft Corporation 24/05/2010 788 KB 9.0.30729 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Corporation 16/06/2011 788 KB 9.0.30729.6161 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Corporation 24/05/2010 596 KB 9.0.30729 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Corporation 16/06/2011 600 KB 9.0.30729.6161 Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 Microsoft Corporation 23/05/2012 20.6 MB 10.0.40219 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Microsoft Corporation 23/05/2012 15.0 MB 10.0.40219 Microsoft WSE 3.0 Microsoft Corporation 30/08/2010 1.95 MB 3.0.5305.0 MSXML 4.0 SP2 (KB954430) Microsoft Corporation 4/06/2010 1.27 MB 4.20.9870.0 MSXML 4.0 SP2 (KB973688) Microsoft Corporation 4/06/2010 1.33 MB 4.20.9876.0 Nero 8 Micro 8.3.6.0 Updatepack.nl 19/10/2009 8.3.6.0 Palm Palm, Inc. 2/06/2010 33.3 MB 4.1.0420 Picasa 3 Google, Inc. 8/08/2012 3.8 QuickTime Apple Inc. 19/05/2012 73.2 MB 7.72.80.56 Realtek High Definition Audio Driver Realtek Semiconductor Corp. 14/05/2010 6.0.1.5964 Safari Apple Inc. 12/05/2012 104 MB 5.34.57.2 Skype Click to Call Skype Technologies S.A. 19/04/2012 44.6 MB 5.9.9216 Skype™ 5.10 Skype Technologies S.A. 31/07/2012 19.3 MB 5.10.116 Windows Live Essentials Microsoft Corporation 10/05/2012 15.4.3555.0308 Windows Media Encoder 9 Series 30/08/2010	NZHawk (4093)
1294360	2012-08-13 03:44:00	Here are some application errors from event viewer, hope they help Log Name: Application Source: Application Hang Date: 11/08/2012 8:48:05 a.m. Event ID: 1002 Task Category: (101) Level: Error Keywords: Classic User: N/A Computer: Alex-PC Description: The program iexplore.exe version 9.0.8112.16447 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: f28 Start Time: 01cd7738ff60962f Termination Time: 6398 Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe Log Name: Application Source: Application Hang Date: 11/08/2012 8:38:44 a.m. Event ID: 1002 Task Category: (101) Level: Error Keywords: Classic User: N/A Computer: Alex-PC Description: The program iexplore.exe version 9.0.8112.16447 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: d94 Start Time: 01cd76a906744d9b Termination Time: 16115 Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe Log Name: Application Source: Microsoft-Windows-User Profiles Service Date: 10/08/2012 10:51:58 a.m. Event ID: 1530 Task Category: None Level: Warning Keywords: User: SYSTEM Computer: Alex-PC Description: Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards. DETAIL - 15 user registry handles leaked from \Registry\User\S-1-5-21-1336513054-294818574-3190753414-1000: Process 2656 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-1336513054-294818574-3190753414-1000 Log Name: Application Source: Application Error Date: 10/08/2012 10:31:11 a.m. Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: Alex-PC Description: Faulting application name: wlmail.exe, version: 15.4.3555.308, time stamp: 0x4f59707e Faulting module name: avcuf32.dll, version: 3.9.6339.4190, time stamp: 0x4f686604 Exception code: 0xc0000409 Fault offset: 0x00047269 Faulting process id: 0x1204 Faulting application start time: 0x01cd767e3d4bc448 Faulting application path: C:\Program Files (x86)\Windows Live\Mail\wlmail.exe Faulting module path: C:\Program Files\Bitdefender\Bitdefender 2012\Active Virus Control\Avc3_00151_004\avcuf32.dll Report Id: eb661390-e271-11e1-92ce-e0cb4e39d4f9 There is a batch more - but too much to post here	NZHawk (4093)
1294361	2012-08-13 03:53:00	Wouldnt be surprised if bitdefender is causing the DNS timeout. I would uninstall it. What version of windows is installed?? If XP, this should fix this prob (www.microsoft.com). If its Vista or Win7, you cant do anything about it. It looks like Bitdfender is crashing live mail Faulting application path: C:\Program Files (x86)\Windows Live\Mail\wlmail.exe Faulting module path: C:\Program Files\Bitdefender\Bitdefender 2012\Active Virus Control\Avc3_00151_004\avcuf32.dll	Speedy Gonzales (78)
1294362	2012-08-13 03:57:00	Windows 7 HP 64bit ok on BitDefender are you saying with it being Win7 that even uninstalling BitDefender won't resolve the problem?	NZHawk (4093)
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