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| Thread ID: 126214 | 2012-08-14 06:10:00 | Skype update problem | Driftwood (5551) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1294679 | 2012-08-14 06:10:00 | Friend has a problem updating Skype. Skype is working fine otherwise. Update starts up then come up with: Could not open key:HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_MAXCONNECTION SPERSERVER. Verify that you have sufficient access to that key, or contact your support personnel. |
Driftwood (5551) | ||
| 1294680 | 2012-08-14 08:32:00 | Did your friend scan for malware , if not i think he should scan . Also what operating system your friend have ??? | Nhashon (16466) | ||
| 1294681 | 2012-08-14 08:39:00 | if its working fine I wouldn't bother updating | gary67 (56) | ||
| 1294682 | 2012-08-14 09:08:00 | True. | Driftwood (5551) | ||
| 1294683 | 2012-08-14 21:00:00 | Would be good to sort this problem. Had concidered re-installing but thought if it won't update, maybe it won't do that either. System is running vista & has been scanned with superantispyware & msse. No other known problems. |
Driftwood (5551) | ||
| 1294684 | 2012-08-15 00:56:00 | Is the person an administrator? Check the Permissions (via regedit) set for that key. Rt click key/Permissions. The Users 'SYSTEM' and 'Administrators' should have Full Control. At least, that is how mine is and I have just upgraded Skype with no problem. |
linw (53) | ||
| 1294685 | 2012-08-15 01:25:00 | You could be right, but I would have thought, if the owner/user didn't have the correct permissions, he wouldn't have been able to install the software in the first place. This is the first time it has refused an update. | Driftwood (5551) | ||
| 1294686 | 2012-08-15 02:03:00 | Broadly agree, but the installer is saying it hasn't got "sufficient access" so I guess we should take some note of that statement. | linw (53) | ||
| 1294687 | 2012-08-15 02:49:00 | Here is my idea - Hope it works . If Step 1 fails or you are NOT using WIN7 do: Open an Internet Explorer browser, and go to login.skype.com , what happens? If you see a message box that contains a connect button, please click on the connect button. If the page fails to display, Please do the instructions below. Using your Windows Control Panel, please do: Internet Options -> Advanced Tab Please click the "Reset" button. Then, Go to the Connections Tab. Make sure that the only checkbox checked is "Automatically detect settings", then click the "OK" button. Close any open Internet Explorer browser windows, open a new IE browser window and try login.skype.com again. What happens? If it works, please stop/start Skype What happens? Please install the normal version using the instructions below: You can install the Current release by clicking this link: download.skype.com Please do NOT remove what you already have installed, simply, install over. These instructions have worked for many and is the quickest thing to try to resolve issues such as this. I would also look at - Do you have all Windows updates and updates to any hardware devices by the manufacturers |
Nhashon (16466) | ||
| 1294688 | 2012-08-15 05:38:00 | Thanks, found that on the net yesterday. It leads you to download the latest version. Might get a chance to have another look at it tomorow. Will follow up on all of your sugestions. Not a major problem as it is still functional. |
Driftwood (5551) | ||
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