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Thread ID: 126262	2012-08-17 00:27:00	Xtra dial up email failures	jinja_thom (4306)	Press F1

Post ID	Timestamp	Content	User
1295130	2012-08-17 09:56:00	Thankyou all for your comments, I thought I had explained the circumstances fairly clearly but obviously I was mistaken. The 5 minute idle timeout that I am refering to did not exist a few months ago and seems only to now exist in the recently commissioned Yahoo email handling software. It causes the pop3 server to terminate if any individual email takes more than 5 minutes to transfer to a client email handler. It does not close the dialup connection but does close the connection to the email service and when that connection is renewed will redeliver earlier mail and fail again on the long one. The service as it stands will deliver as many emails as you can imagine as long as any one individual email message does not require more than 5 minutes to deliver. On the best dialup connection ever made this limits the size of all emails to less than about 200 to 300 KBs since anything larger than that will take more than 5 minutes and will fail every time it is attempted. The mail recipient has no control over this timer, and according to an Xtra helpdesk supervisor, at this point in time, nor do they. It has been acknowledged by the same supervisor that this is an issue arising from the introduction of changes to the way the Xtra email service is processed by recently upgraded software from Yahoo. This condition has no relationship with the old dialup connection failure caused by the idle time out setting in Internet Options/Advanced Connection Settings which could be adjusted to 59 minutes to maintain a connection during the download of large files from the internet.	jinja_thom (4306)
1295131	2012-08-17 10:34:00	Might have to set her up with a Gmail pop account, which can collect all the Xtra messages. It looks totally transparent - mail sent using the Xtra address / replies sent to the Xtra address, grabbed via gmail pop. support.google.com	Renegade (16270)
1295132	2012-08-17 10:39:00	just tick don't leave messages on server otherwise the online inbox could overflow causing further issue	gary67 (56)
1295133	2012-08-17 23:17:00	Thankyou all for your comments, I thought I had explained the circumstances fairly clearly but obviously I was mistaken. It has been acknowledged by the supervisor that this is an issue arising from the introduction of changes to the way the Xtra email service is processed by recently upgraded software from Yahoo. Like I said, ditch Xtra email.	pctek (84)
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