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Thread ID: 126209 2012-08-14 00:54:00 printer 'offline' GameJunkie (72) Press F1
Post ID Timestamp Content User
1294615 2012-08-14 00:54:00 our brother printer has decided to not play nice

on all 3 laptops it shows up as offline
in the wireless settings of the printer status is active, signal is strong, and IP is static

in the router DHCP table, it shows the IP of the printer to have expired.

do i change the BOOT method in the printer to Auto, Static, RARP, BOOTP or DHCP?, currently on static

or do i need to give it a new IP?

thanks

was working fine until yesterday i believe
GameJunkie (72)
1294616 2012-08-14 01:34:00 Have you checked if the ip address of the printer is clashing with one of your laptops?
I usually set printers up high to avoid conflicts.

Make sure all you network settings are correct on the printer.
Can you ping it and browse to the web interface of the printer?

Also is the firmware for the printer up to date?
Out of date NIC firmware on the printer can cause this problem.
Jeff (1070)
1294617 2012-08-14 02:41:00 printer firmware is up to date

i dont think it is clashing, but i will set it high when i get the chance
not sure about the web interface for the printer, do all wireless printers have that??
GameJunkie (72)
1294618 2012-08-14 04:16:00 The ol off line trick, gets a lot of people stumped ;)

Found this when having to fix mine a while back, same thing.


Go to the Printer, double click it, open the print queue, even if nothing is there waiting, then top left click on the word "printer" in the menu make sure "use printer Offline" is unticked.

4084
wainuitech (129)
1294619 2012-08-14 04:31:00 i'll give that a shot WT

like to know why this has happened though
GameJunkie (72)
1294620 2012-08-14 06:37:00 WT: just had a look at your example at home, and the use printer offline mode is not ticked

where to from here????
GameJunkie (72)
1294621 2012-08-14 07:04:00 When you installed it, did you install and setup the network connection Via its software ?

Meaning the Brother on mine ( windows 7) doesn't actually show a IP address, its shows a Name Brother gave until you log into its interface, then you change the IP address, (on windows 8 it shows the IP address).
wainuitech (129)
1294622 2012-08-14 07:37:00 yeah, i used the software cd that came with it for all 3 laptops GameJunkie (72)
1294623 2012-08-14 10:43:00 Try setting the printer to DHCP and try printing to the Hostname instead of the ip address.

From your post, the problem is with the printer.

It maybe time to see if it is the wireless thats faulty.
Plug one of your laptops to it by USB and see if it prints.
Also try connecting it to your network with a network lead and see if you can print to it that way.
Try pinging its network connections and as mentioned before, you should be able to browse to its web interface.
You can do that by putting its ip address or hostname in your browser.

Post back here how you get on.

Me personally would not recommend connecting printers wirelessly, as this can cause slow printing.
Jeff (1070)
1294624 2012-08-14 11:04:00 the desktop is connected via usb so that prints fine GameJunkie (72)
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