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Thread ID: 17630	2002-04-08 11:07:00	A real stumper	Guest (0)	Press F1

Post ID	Timestamp	Content	User
42633	2002-04-08 11:07:00	Even our vendors (nameless) are stumped by this one. We have IBM Celeron 900MHz machines running Windows 2000 with 128M RAM. they also run Office 97 SR-2b and the iManage (document management) client 5.3. The middle tier is a Windows 2000 compaq server with mirroring. The third tier is a fast compaq server running netware 5.1. Now the thing that is strange is that the first time we try to load a word document from the system in the morning, or after the PC has been inactive for 10-15 minutes it takes up to 10 seconds. For subsequent documents loads it takes less than a second. On other sites and the previous system the opens were fast too. We have tried pointing the client to the middle tier by ip address rather than name, tried increasing RAM to 256M, tried moving normal.dot off the server to the local PC. All to no avail. The next step is to try Office 2000. Any ideas? regards Shane	Guest (0)
42634	2002-04-08 11:43:00	Have you checked the trust relationships in your network	Guest (0)
42635	2002-04-08 12:13:00	Trusts in 2k are implicit What are these 'tiers'? How are the server drives configured in Power Options? And where is the Word document being accessed from? and stored? Don't expect miracles since you are very light on information.	Guest (0)
42636	2002-04-09 03:30:00	Looks like one of two things: (1) caching of ip addresses, and a very short flush setting. I'd go for a hosts file on each client machine, with the ip addresses for the two upper levels of server. Check that the resolving order is correct. (1) DHCP with a short leasing period? Though 10-15 minutes seems ridiculous.	Guest (0)
42637	2002-04-09 05:48:00	If the problem has been a gradual deterioration, delete the 'offitems.log' file in the windows directory. The file will be automatically re-created. When it gets too big (1~2Mb+), it severly impacts on opening docs times.	Guest (0)
42638	2002-04-09 08:00:00	Thanks guys, some good suggestions, I'll run them by our vendor. Shane	Guest (0)
42639	2002-04-09 09:32:00	I can only suggest: does the hard drive(s) in the server go into sleep mode at all? Also i'd love to see you post any naswers you get to what the problem is.....we have a win2000 network at skool that gets a bit tempermental at times.	Guest (0)
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