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Thread ID: 126301	2012-08-19 10:44:00	What can cause a complete system hang?	icow (15313)	Press F1

Post ID	Timestamp	Content	User
1295542	2012-08-19 10:44:00	E.g. everything freezes, caps lock and numlock light up any audio that was playing stutters/loops the last half a second if on the desktop the mouse still works for maybe 10-20 seconds before freezing too. Have run malwarebytes found 2 items, both were in my downloads folder listed as bundle software (ccleaner and open freely). Removed both anyway. Ran mse quick scan found nothing, can't run a full scan (system hangs). Computer won't shutdown or restart properly either (appears to hang after closing explorer). Windows update wont open. CPU is sitting around 25-30 degrees, ram tested ok. Video card drivers are the latest. Time before crash/hang seems to be random but always less than 60 minutes, regardless of programs open/used. First started happening today/this afternoon. Specs: AMD 965 Black Edition 4gb RAM (single stick) ATi 7850 Windows 7 Home Premium 64 Bit (not sp1, hence me noticing that windows update wont work, tried manually downloading updates too system just hung around halfway through download) Hijackthis Log: Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 9:24:58 p.m., on 19/08/2012 Platform: Windows 7 (WinNT 6.00.3504) MSIE: Internet Explorer v8.00 (8.00.7600.17051) Boot mode: Normal Running processes: C:\Windows\SysWOW64\HsMgr.exe C:\Program Files\ASUS Xonar D1 Audio\Customapp\ASUSAUDIOCENTER.EXE C:\Program Files (x86)\Mozilla Firefox\firefox.exe C:\Users\user1\AppData\Local\Akamai\netsession_win .exe C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe C:\Users\user1\AppData\Local\Akamai\netsession_win .exe C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2-ui.exe C:\Users\user1\AppData\Roaming\Dropbox\bin\Dropbox .exe E:\Downloads\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ergative.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = F2 - REG:system.ini: UserInit=userinit.exe, O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: AMD SteadyVideo BHO - {6C680BAE-655C-4E3D-8FC4-E6A520C3D928} - (no file) O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun O4 - HKLM\..\Run: [AMD AVT] Cmd.exe /c start "AMD Accelerated Video Transcoding device initialization" /min "C:\Program Files (x86)\AMD AVT\bin\kdbsync.exe" aml O4 - HKLM\..\Run: [LogMeIn Hamachi Ui] "C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2-ui.exe" --auto-start O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" O4 - HKCU\..\Run: [Akamai NetSession Interface] "C:\Users\user1\AppData\Local\Akamai\netsession_win .exe" O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE') O4 - Startup: Dropbox.lnk = C:\Users\user1\AppData\Roaming\Dropbox\bin\Dropbox .exe O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL O18 - Filter: video/mp4 - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files (x86)\amd\SteadyVideo\VideoMIMEFilter.dll O18 - Filter: video/x-flv - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files (x86)\amd\SteadyVideo\VideoMIMEFilter.dll O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpda teService.exe O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing) O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Droppix Service - Unknown owner - C:\Program Files (x86)\Common Files\Droppix\DxService.exe O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing) O23 - Service: LogMeIn Hamachi Tunneling Engine (Hamachi2Svc) - LogMeIn Inc. - C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing) O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing) O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing) O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) -- End of file - 7990 bytes Edit: Just noticed the large number of files "missing" guessing that's not normal?	icow (15313)
1295543	2012-08-19 10:53:00	The missing files is an issue HJT has with 64 bit systems. They are not really missing. :)	Trev (427)
1295544	2012-08-19 11:00:00	I'm surprised they haven't updated HJT for 64bit since most PC's are moving over	gary67 (56)
1295545	2012-08-19 11:06:00	Several things can cause a system to lock. Try starting it in safe Mode ( pressing F8 on startup) Does it lock ? if not then it could be a software / Driver problem someplace. If it does still lock it could be a hardware problem as well. When it locks, look at the HDD activity light on the case, whats it doing ? is it on solid or off/flashing like normal usage.	wainuitech (129)
1295546	2012-08-19 11:09:00	Could be a hardware issue or a driver, or a corrupted windows install. a few suggestions; Try running it from a linux live CD and see if it's stable Run Memtest for a good 30 mins or so to check the RAM Check the temps of the CPU and GPU, realtemp, Prime95, and Furmark will stress test it (run furmark on it's own to test the graphics card) If it has onboard Video or you have a spare graphics card try removing your current one temporarily and see if it gets more stable. Check you have up to date drivers and try a remove/reinstall on;- LAN drivers, Sound, Graphics, possibly USB, use the manufacturers drivers from the motherboards support page in preference.	dugimodo (138)
1295547	2012-08-19 21:54:00	Might be an IE 8 problem, shouldn't you be using IE 9 on Win 7? LL	lakewoodlady (103)
1295548	2012-08-20 06:20:00	Grr hung while I was typing out a reply. Anyway after that I took the video card and all my HDD's but my data one out and left the CD drive in. Still wouldn't boot to the windows installer. Took the Data HDD out and plugged in the SSD. Booted to windows fine, didn't crash. Am going to try again with the video card back in. Can anyone recommend some kind of software to test the HDD with?	icow (15313)
1295549	2012-08-20 06:39:00	Most HD manufactuers usually have testing software on there websites. :)	Trev (427)
1295550	2012-08-20 06:41:00	Reading the HDD's S.M.A.R.T May give some clues. You can do it with either ( or both) of the following software: ( as well as run tests) HDD Tune www.hdtune.com/ or Diskcheckup http:	wainuitech (129)
1295551	2012-08-20 08:22:00	Ok having the HDD plugged in at startup causes a total freeze. I've tried "hot plugging" the hdd (seeing as sata is plug and play) but that causes windows to crash as soon as either the power cable is plugged in. By freeze I mean that everything freezes and then explorer + any programs open close and then the computer freezes again with only the wallpaper showing. Any ideas?	icow (15313)
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