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Thread ID: 18079 2002-04-17 05:44:00 XP - new purchase Guest (0) Press F1
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44263 2002-04-17 05:44:00 I have recently purchased a new computer with XP already installed and registered, it however does not come with the cd's for xp, are the suppliers supposed to provide these or are they not needed now that you can use the xp function that allows you to go back to a date when the system was 'stable'?? Guest (0)
44264 2002-04-17 06:36:00 Many places haven't been including the proper cds for a while.

The really cheap places don't even include a restore cd.
Guest (0)
44265 2002-04-17 07:16:00 i think the consumer must have some rights here, we pay crazy amounts for products such as this, are we not entitled to a copy of what we are buying?
Johnny!
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44266 2002-04-17 07:47:00 Hi Amy, I'm guessing you have a hewlett packard?
if so the operating system is imaged onto its own partition on the hard drive & to reinstall windows I think you press the F10 key when computer boots.
cheers steve
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44267 2002-04-17 07:58:00 As far as I understand, the seller is required by law to provide hard copies(disks) of all the software intalled on your pc.
What many of them do these days, (rather than provide a Windows cd) is supply a 'restore cd' which contains the OS and all the software(& drivers etc) originally installed on the pc.

bye.
Guest (0)
44268 2002-04-17 08:02:00 Yeah Steve, that's a really fantastic resource when the HD dies!

IMHO recovery/restore facilities don't meet the requirements of the Consumer Guarantees Act, in that the product supplied is missing a vital component that industry opinion would almost universally recognise as an essential and integral part of the product purchased. The dissenters, of course, would be those companies that don't supply the OS disks!

When you purchase a computer you don't just buy a working installation of the OS, you buy the right (via the software license) to enjoy ongoing use of that program. You can't access those rights if outside intervention is necessary in the event of a disk failure, especially outside the warranty period.

However, having said that, I'll bet that the fine print makes it clear that the computer does not come with the OS CD, and even finer print will advise that you have to pay more if you want the CD.

Anybody care to look at their paperwork and see what it says?

Cheers

Billy 8-{)
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44269 2002-04-17 15:21:00 I know of some companies that state buying a PC with Operating System installed they supply you with an OEM version of that Operating System.

I think it is better that they give you a CD instead of dumping it on your hard drive. That way you can repartition you hard drive how it should be set up instead of allowing C: to be the full blown 40Gigs that are being supplied with New PCs.
Guest (0)
44270 2002-04-17 21:34:00 Hello Amy,

I also have xp home edition, and I'm told that there is no restore disc with it, and it relys totally on the xp function to restore from previous dates.
Having had to use it recently it worked really well.

cheers,
Bob
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