Forum Home
Press F1
Thread ID: 18960	2002-05-06 03:31:00	Windows2000 Prof.	Guest (0)	Press F1

Post ID	Timestamp	Content	User
47346	2002-05-06 03:31:00	Hi, My name is Bob Ephraim. I had a HELP message from my niece a few days ago. She uses Windows 2000 Prof., which I am unfamiliar with. When booting her computer and the desktop appears, the red light on her computer is flat out,obviously looking for something. After a minute or so it restarts the O.S. again and again and again!! I restarted in Safe Mode. That worked fine. I suspected that Norton Anti Virus could be the culprit. I used 'Add/Remove Software' and hey presto, that put everything back to normal. But when I opened 'Add/Remove' again to try to remove Norton Utilities, to my horror the window of 'Add/Remove' did not not show any progs., it was completely blank!! Rebooting did not help. Is there any way of rectifying this? Looking forward to your expert remedy. Bob Ephraim	Guest (0)
47347	2002-05-06 08:23:00	Hi Bob, have a look at this MS knowledge base entry at support.microsoft.com I think this may be your problem. Regards PC	Guest (0)
47348	2002-05-06 09:41:00	Following up from Peters response, check your Appwiz.cpl file in \winnt\system32 directory. If the file is under 100kb, its most likely your appwiz file is busted!!! Normally, the original file is 290kb in size. Suggestion: (if the file is smaller)Grab a copy of appwiz.cpl from another [2000] machine and overwrite the existing one. Or use Nortons Windoctor to fix invalid entries. Talk about a mouth full from Microsoft!!	Guest (0)
47349	2002-05-08 05:16:00	Thanks Peter for your advice. I am more and more inclined that the problem(s) is/are caused by a virus. I am going to clean-install the O.S. Bob	Guest (0)
1