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Thread ID: 18992 2002-05-06 11:52:00 telecom minimum specs Guest (0) Press F1
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47448 2002-05-06 11:52:00 just heard from a mate who is having trouble with his pc staying connected with good phone lines. looks to be pc hardware prob. but while he was talking to a manager at XTRA he was told(so he says) that telecom have to 'garrantee' a 33600bps connection. if thats true then thers a few people going to be hammering telecom to get phone line fixed.

what your thoughts people? true or bull?

i had heard from telecom tech that they will not fix unless its below a certain spec and now will charge for any call outs if the lines are up to minimum specs.
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47449 2002-05-06 12:03:00 I am sure I read a while ago that it was a PROPOSED guaranteed 9600.
There is absoloutely no way they will make any sort of guarantee that comes close to 33600.
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47450 2002-05-06 12:04:00 Hi tweak'e - could be right - but then again with telecom who knows?? - but:
I remember when we had our second line put in a few months back we were told somthing to that effect too.
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47451 2002-05-06 12:40:00 I was quoted $81 for a callout
when the line was up to spec.
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47452 2002-05-06 12:45:00 I would expect there to be a suitable line speed that they try to keep.

I am uncertain if it would be any different for other devices but I faxed a page to Telecom's fax test that sends it back saying if the line is suitable or not for faxing giving you the recommended speeds and noise allowed on the line.

My fax is only 14,400bps though so it's not the speed of modems now but it does give you an idea on your line condition.
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47453 2002-05-07 09:45:00 Hi Tweake,Telecom don't guarentee anything(as far as I know,and it's my job to fix internet connections for Telecom).If it is anything,it will be 9600bps,as thats all they need to say for country folk,as is would be almost impossible to get any better out in the boondocks.It is true we now have to charge $81 if we go and find that the line is OK,but that goes on tests we run and not on speed of connection,as really it is a voice circuit,not a data circuit(so say Telecom).

Peter
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