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| Thread ID: 124692 | 2012-05-13 16:54:00 | How much? | tut (12033) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 1275118 | 2012-05-14 05:11:00 | The cost/value equation is not necessarily rooted in the hourly rate for the person who makes the repair . In actual fact the true value lies in the cost to the client of ongoing disruption to business and the potential cost of downstream effects . You wouldn't expect to engage a surgeon on the basis of his/her hourly-rate, and the thought of somebody deciding their course of action on basis of the dollars clicking over while they are shuffling around my insides doesn't bear thinking about . If it is a bricklayer you hire, all you want is straight lines and a clean job, but if the outcome affects your health or business earnings then it costs what it costs . Last week I flew to Oz at short notice to fix a problem in a factory, and you can bet that the last thing on their mind was my charges . In the end it ran to 5 figures once last-minute airfares, rental car and accommodation were added in, but the plant was up and running at the end of it . I'm sure their accountant will grizzle when he writes the cheque but it is outcomes that matter and it is the customer who places their value on that, not the service provider and the individuals I was actually working for didn't give a toss about the cost . You get what you pay for, and in at least one of the examples above the customer ended up paying twice . Cheers Billy 8-{) |
Billy T (70) | ||
| 1275119 | 2012-05-14 05:12:00 | You don't so much get that with a plumbing job. If the loo is blocked, it's blocked, and nobody is going in there until it's unblocked :D Oh yes you do. Maybe not loos, but husband has attended a few calls where DIY was performed, the results made the situation far worse and he was called to fix it all. |
pctek (84) | ||
| 1275120 | 2012-05-14 06:10:00 | Oh yes you do. Maybe not loos, but husband has attended a few calls where DIY was performed, the results made the situation far worse and he was called to fix it all. In which case if it takes longer than the standard hourly chargeout, he gets to charge them more, so same thing :) The cost/value equation is not necessarily rooted in the hourly rate for the person who makes the repair. In actual fact the true value lies in the cost to the client of ongoing disruption to business and the potential cost of downstream effects. Precisely! |
Chilling_Silence (9) | ||
| 1275121 | 2012-05-14 06:50:00 | Precisely! Thank you Chill, it is amazing how few people appreciate that fundamental truth . It is not a license to rip off the customer, or to rape their bank acount either, you have to deliver value, but nobody ever regretted paying a fair price for a good job, well done, and an outcome that matched their needs . Whether it is a leaking roof, a car that won't start, a medical emergency or a computer repair, if the customer gets the outcome they need, professionally delivered and in a timely fashion, and with good communication as the job progresses, then the price becomes a secondary issue . For routine work I get paid peanuts for ensuring that production worth millions goes through without fuss, but when all hell breaks loose they don't care about the hours or the dollars, just make it happen . Cheers Billy 8-{) I'm not rich, but I'm happy! |
Billy T (70) | ||
| 1275122 | 2012-05-14 06:54:00 | Times have changed. I used to charge $3 an hour when I first started in New Zealand 40+ years ago. Now charge $75.00 including GST which is about as low as you can go. I learned a long time ago, if you under value on yourself you will get low class customers who always complain, no matter what you do, the scroungers with cheap and nasty equipment. If you charge a realistic price for a good service, you will attract a better class of customer, and the freeloaders will bother someone else. Why work your guts out when you can earn the same for less work? "If you charge peanuts you will get monkeys". Have you been to a Dentist recently? Charging by the hour is nonsense anyway. A good experienced tradesman will do the job much quicker than an inexperienced tradesman. A quote for the job is the way to go! |
mzee (3324) | ||
| 1275123 | 2012-05-14 06:55:00 | [QUOTE=Billy T;1092451]Thank you Chill, it is amazing how few people appreciate that fundamental truth . It is not a license to rip off the customer, or to rape their bank acount either, you have to deliver value, but nobody ever regretted paying a fair price for a good job, well done, and an outcome that matched their needs . Whether it is a leaking roof, a car that won't start, a medical emergency or a computer repair, if the customer gets the outcome they need, professionally delivered and in a timely fashion, and with good communication as the job progresses, then the price becomes a secondary issue . For routine work I get paid peanuts for ensuring that production worth millions goes through without fuss, but when all hell breaks loose they don't care about the hours or the dollars, just make it happen . + another 1 |
CliveM (6007) | ||
| 1275124 | 2012-05-14 06:57:00 | If my computer went down and I needed it fixed to complete a assignment for uni, I would have no problem forking out $70 to get things working. Rather pay for it to be fixed then fail completing an assignment on time. | QW. (15883) | ||
| 1275125 | 2012-05-14 07:36:00 | We really do need that +1 button on the forums don't we .... :D | Chilling_Silence (9) | ||
| 1275126 | 2012-05-14 08:13:00 | We really do need that +1 button on the forums don't we .... :D Here you go... 3796 :D |
johcar (6283) | ||
| 1275127 | 2012-05-14 08:25:00 | Here you go... 3796 :D Sorry this is a bit amateur but how did you do that +1 Nice work!;) |
stratex5 (16685) | ||
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