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| Thread ID: 126640 | 2012-09-09 17:13:00 | Blue screen of death | lostsoul62 (16011) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1299893 | 2012-09-09 23:37:00 | The name that is highlighted in pink which is the first line at the top in "tdrmp251.sys" however I couldn't find it in my computer and I did a search of the registry. | lostsoul62 (16011) | ||
| 1299894 | 2012-09-09 23:41:00 | Is this the file that its saying is the cause as well? It looks like that file belongs to an Acronis program. If whatever Acronis is installed, you may have to uninstall it. Or update it. And see if the crashing continues. You may not find that file, unless you've ticked show hidden / system files. Since, it maybe hidden. It looks like some Acronis program is known to crash, when you plug USB devices into a USB port (translate.google.co.nz efox-a%26hs%3DKwB%26rls%3Dorg.mozilla:en-US:official%26channel%3Drcs%26prmd%3Dimvns&sa=X&ei=XRhNUMrBNoegigeJ1IGQBA&ved=0CDEQ7gEwAQ). See the last post It looks like some 2012 version of an Acronis program has also got issues with USB devices (forum.acronis.com) |
Speedy Gonzales (78) | ||
| 1299895 | 2012-09-10 02:23:00 | Here is what I got but don't know what it means or what I can do about it? Dump File : 090912-10218-01.dmp Crash Time : 9/9/2012 8:32:02 AM Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000007e Parameter 1 : ffffffff`c0000094 Parameter 2 : fffff880`01abb130 Parameter 3 : fffff880`033c3f28 Parameter 4 : fffff880`033c3780 Caused By Driver : tdrpm251.sys Caused By Address : tdrpm251.sys+51760 File Description : Product Name : Company : File Version : Processor : x64 Crash Address : tdrpm251.sys+3f130 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\090912-10218-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 284,312 ================================================== |
lostsoul62 (16011) | ||
| 1299896 | 2012-09-10 02:51:00 | It means tdrpm251.sys (which belongs to an Acronis program - like I said), is causing the crashes, when you plug USB devices into the USB ports. So, you've got one of 2 choices. 1. Uninstall whatever Acronis program you installed. 2. Update the Acronis program you installed, which may or may not fix the crashes. That's if an update is available The prob maybe similar to one of the links I posted. The USB devices (that make the system crash), arent compatible with the version of the Acronis program/s you installed. Result - It crashes the system |
Speedy Gonzales (78) | ||
| 1299897 | 2012-09-10 15:12:00 | Yes I'm using Acronis True Image 2010 and that is causing the problem. I'm not sure what to do about it because I can't find tdrmp251 in my registry. I called tech support and they aren’t supporting 2010 and said to get 2013 which will fix the problem. They even have a trial and an upgrade. The problem is with 2013 they charge you for each computer unlike 2010. If I download the trial of 2013 it might work but if I upgrade then the file tdrmp251.sys might still be there. This is confusing to me so I might just uninstall 2010? | lostsoul62 (16011) | ||
| 1299898 | 2012-09-10 21:04:00 | that file may still be there (it maybe in every version.. But it'll probably be fixed in a later version. The only thing you can do, is uninstall the version you've got. Or uninstall it then install a later version | Speedy Gonzales (78) | ||
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