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Thread ID: 126649 2012-09-10 04:34:00 stop error NZHawk (4093) Press F1
Post ID Timestamp Content User
1299977 2012-09-10 04:34:00 After a power outage
the computer boots with BSOD stop error code 0x0000007E; portcls.sys address B590346d
will not boot into safe mode
last known good confirguration: makes no difference
diagnostics of both ram & hdd: passed

any suggestions of how to get the computer to boot?


Thank you!
NZHawk (4093)
1299978 2012-09-10 04:37:00 Looks like that file belongs to the audio drivers. Try disabling the sound in the BIOS. Then uninstall its drivers, if it boots into windows. If it does, download the drivers again. Then reboot. See if you can still get into windows. It didnt happen after installing SP3 did it? If XP is on it Speedy Gonzales (78)
1299979 2012-09-10 04:39:00 roger NZHawk (4093)
1299980 2012-09-10 23:18:00 I stopped the audio from booting in the bios
when the computer boots, I get a continual won't go away
Windows recovered from a serious error : BCcode: 10000007e
NZHawk (4093)
1299981 2012-09-10 23:35:00 Has it been scanned for malware?? I would remove the hdd put it in a working system, and scan the whole hdd Speedy Gonzales (78)
1299982 2012-09-10 23:42:00 Thank you for the quick response - no and will do NZHawk (4093)
1299983 2012-09-11 00:51:00 Try connecting the hdd to a working system, get access to the hdd. Find portcls.sys, rename it. Then put it back in the system that crashes. Enable the sound in the BIOS again. See if it gets into windows. If it does, if sound drivers are installed uninstall them. portcls.sys is probably corrupt. Then try reinstalling the sound drivers again Speedy Gonzales (78)
1299984 2012-09-11 00:55:00 Sounds good
Just finishing the malware scan, so far 1 infection

will action after the scan is complete
NZHawk (4093)
1299985 2012-09-11 01:08:00 If you want once the scan finishes, leave the hdd connected. And I can check it out with teamviewer. If you cant take ownership of the connected hdd Speedy Gonzales (78)
1299986 2012-09-11 01:11:00 ok will let send you a pm NZHawk (4093)
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