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Thread ID: 20599	2002-06-08 10:00:00	Telecom - enough to make you cry!!	Guest (0)	Press F1

Post ID	Timestamp	Content	User
53253	2002-06-08 18:57:00	JM is right, you don't need to download it every time. SOP for me is to create an Image CD of all the stuff that goes on a standard install. Nevertheless, I wouldn't be happy either. robo.	Guest (0)
53254	2002-06-09 04:27:00	Ask Telecom if they have used Pair Gain on your line,that decreases the amount of bandwidth available by 50%. Do not let them get away with it,kick up merry hell,fair go ETC.	Guest (0)
53255	2002-06-09 10:15:00	A bit more on Telco's from <www.modem-help.co.uk DACS boxes (Digital Access Carrier System) If you or a neighbour have had a second or new line installed by BT & it has been achieved with a DACS box then you will never achieve connection speeds above 33,600 bit/s. This is particularly aggravating for people that installed the second line specifically for internet connection! DACS is a means of multiplexing two voice-band telephone numbers across one physical telephone line & will be betrayed by the presence of a box on the outside of the house. It is obviously cheaper for the Telco to do this than to install another physical twisted-pair line, but the trade-off is in reduced bandwidth for at least one connection. BT's Terms of Trading state that it is required to provide a line capable of carrying faxes (i.e. 14,400 bit/s) and therefore installing a DACS line is well within this contract. It is possible to stipulate before installation that any additional lines are achieved with a Direct Exchange Line [DEL] but too late afterwards. One ray of hope may be that, usually, only one of the DACS lines is of highly-reduced bandwidth & a call to 151 may be able to get the modem put onto the high-bandwidth line. More info is here. Go get em John Cheers Murray P	Guest (0)
53256	2002-06-09 23:53:00	I have to clear up a few things about what I have said about this new PCM tech being used in NZ. First thing is that there is a disconnection problem for modems - but it only affects those to close to the box with the PCM in it. After a certain distance from the box the signal strength drops to the normal levels. To close to the box and the signal strength swamps the modems ability to handle it. I also found out that occaisionally this strong signal will cook/destroy the modem. Telecom are aware of the problem and if you talk to the right person they will send you a little box to put on your telephone line which fixes this. I also found out that losing speed after a PCM based box is installed in the area is very unusual and according to the Telecom tech I spoke to the fact I have less speed is a fault in reality and should be fixable. However telecom faults service manager stated to me this morning that as far as Telecom is concerned there is NO problem whatsoever with my line!! The tech who says it is a fault is taking it upon himself to do his own investigation and I will hear from him later today but its very likely that if Telecom feel its to expensive to fix they will not do it. The problem has nothing to do with line doubling by the way. I will now deal with other comments made in this thread. Yes Telstra are worse than Telecom in their home nation Australia and yes we have to watch them closely to keep them honest BUT its competition for Telecom which is far far far better than no competition in my opinion. Yes it is a sad thing to have to consider losing the cats BUT I need to earn a living. I cannot earn a living without a decent connection. My living is far more important than the emotional value of my cats to my state of being generally. I will update this thread till it disappears and then if I have further info/rants to offer I will start a new thread. I have contacted FairGo but do not expect to hear from them for a while. The last time I contacted FairGo about something (my bank believe it or not!!!) it took a couple of weeks for them to get back to me. I tried to make a complaint to Telecom at a higher level in the structure but as they do not appear to have a working customer complaints division they eventually ended up linking me back to the faults side which of course is who I was in effect trying to complain about and they are not prepared to acknowledge I even have a fault. Round and round and round we go!!	Guest (0)
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